Hybrid Administrative & Casework Support

State of Iowa; Dubuque (IA); Hybrid; USD 35,000 - 49,000; Full time

Benefits offered by this job

Health, Dental, Vision

Paid Time Off

Retirement Plans

Flexible Spending Accounts

Life Insurance

Employee Assistance Program

Employee Discount Programs

Job summary

The State of Iowa is seeking an Administrative Support Assistant 3 in Dubuque to join the Child Support Services team. The role requires handling administrative tasks and casework for family support programs, with collaboration across diverse partners and organizations.

Hybrid work arrangements after training, Monday–Friday hours, and a focus on accuracy, confidentiality, and customer service. A driver’s license and occasional travel are required.

Qualifications

• The ideal candidate will have strong experience with analyzing complex situations and executing tasks independently.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines with extreme accuracy in calculations and timelines.
• Confidentiality provisions in the Code of Iowa must be understood and adhered to.

Responsibilities

• Performs administrative office duties and casework activities for paternity, medical, support establishment, modification, enforcement, and monitoring of orders.
• Communicates with a broad range of partners via phone, email, and written correspondence.
• Independently analyzes complex case situations to determine appropriate actions and supports local program goals.
• Assists with establishment and specialized enforcement tasks and location activities using internet, databases, and automated systems.
• Uses Microsoft Office proficiently and learns other systems including ICAR.
• Complies with confidentiality provisions in the Code of Iowa.

Skills

Critical thinking

Customer service

Oral and written communication

Teamwork

Managing multiple deadlines

Mathematical accuracy

Education

Two years of education or equivalent experience

Tools

Microsoft Office (Excel, Word, Outlook)

ICAR systems

Job description

The State of Iowa is seeking an Administrative Support Assistant 3 in Dubuque to join the Child Support Services team. The role requires handling administrative tasks and casework for family support programs, with collaboration across diverse partners and organizations.

Hybrid work arrangements after training, Monday–Friday hours, and a focus on accuracy, confidentiality, and customer service. A driver’s license and occasional travel are required.