Youth Leadership & Retail Training Manager

More Than Words, Inc.; Boston (MA); Sur place; USD 33 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Commuter friendly locations

Résumé du poste

More Than Words, Inc. in Boston seeks a Business Training Coordinator to support store and online book operations, lead youth teams, and drive profitability through training, merchandising, and events.

You will oversee safety, policies, and procedures, train 2-6 youth per shift, and monitor systems to meet revenue benchmarks; strong customer service, teaching skills, and comfort with technology are essential.

Qualifications

• GED or High School Diploma.
• Transitioned from MTW at least 2 years prior to apply for this position.
• Be at least 21 years of age.
• Have at least 1+ years of retail and online bookselling experience and a proven ability to inspire and compel others to exceed expectations.
• Have successful experience teaching, training or supervising new learners, and a talent for empowering and engaging others to work together to achieve goals.
• Should be able to provide great customer-service and possess a technological aptitude, and have a desire to achieve business goals.
• Be consistently moving towards educational outcomes.
• Be able to regularly lift boxes weighing approximately 25 lbs.
• Be able to follow through on commitments.
• High-energy person who enjoys teaching others, hitting goals, and working in a fast-paced environment.

Responsabilités

• Oversee all safety, policies and procedures to open and/or close the store on specific days.
• Lead a shift of 2-6 youth to ensure success of all business activities: serve customers, execute projects & events, and fill online orders.
• Continually monitor and improve systems to meet revenue benchmarks for the store and online.
• Work alongside youth to provide ongoing training, feedback and support for youth to improve performance.
• Hold youth employees accountable for all safety, policies and performance including attendance, punctuality, professionalism and efficiency with tasks on shift.

Connaissances

Retail experience

Training/supervision

Customer service

Tech-savvy

Team leadership

Formation

GED or High School Diploma

Description du poste

More Than Words, Inc. in Boston seeks a Business Training Coordinator to support store and online book operations, lead youth teams, and drive profitability through training, merchandising, and events.

You will oversee safety, policies, and procedures, train 2-6 youth per shift, and monitor systems to meet revenue benchmarks; strong customer service, teaching skills, and comfort with technology are essential.