Business Training Manager - Waltham

More Than Words, Inc.; Waltham (MA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

401K Match

FSA

Paid vacation and sick time

Growth opportunities

Employee discounts

Job summary

More Than Words, Inc. (MTW) in Waltham seeks a Business Training Manager to lead online and retail shifts and coach youth employees. The role blends hands-on supervision with coaching to build youth employment skills and professional growth.

You will manage shifts, drive safety and standards, and support ongoing training while coordinating with the management team. A strong commitment to anti-racism and youth development is essential.

Qualifications

• High school diploma, GED or significant work experience is required.
• A four-year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.
• Experience managing and supervising for at least 3 years, ideally in retail or online enterprise.
• Willingness and ability to be accountable for business operations results.
• Preparedness to be a role model and professional resource for youth.
• Willingness to work towards continual education related to anti-racism and trainings.
• Commitment to working directly with youth and motivating a team to high performance.
• Ability to work full-time with a flexible schedule including mornings, nights, and weekends.
• Ability to multi-task in a fast-paced setting.
• Detail oriented and organized.
• Exceptional communication and sensitivity to MTW’s diverse constituencies.
• Great customer-service skills.
• Ability to train effectively across learning styles and grade levels.
• Able to lift boxes weighing ~25 lbs.

Responsibilities

• Oversee ecommerce, profitability, training, and inventory management.
• Lead shifts and a team of 5-6 youth to achieve revenue and quality goals.
• Ensure safety, policies, and scheduling, including some evening and one weekend shift.
• Train youth employees with ongoing feedback and coordinate weekly team meetings.
• Coordinate day-to-day training and workshops with management.

Skills

Customer service skills

Exceptional communication

Multi-tasking

Detail oriented

Team leadership

Flexibility

Anti-racism training

Youth mentorship

Education

High school diploma or GED

Four-year college degree preferred

Relevant work experience accepted in lieu of degree

Tools

Retail/online store operations

Job description

About the Organization

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

The Opportunity

More Than Words (MTW) seeks a Business Training Manager (BTM) who is both an Online shift manager and a coach for our youth at our Waltham site. The Business Training Manager position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.” Based on your previous experience and after intensive, supported, paid training, you will be managing and leading shifts as the lead manager on duty within one month. You will inspire, hold accountable, and support your team. Previous experience in a retail setting, bookstore, or online industry preferred but not required.

Key responsibilities of this position include but are not limited to:

Manage Shifts to meet Financial Goals:

• Oversee all aspects of the ecommerce business including maximizing profitability, training, and inventory management. Assist with thrift processing and store shifts in the retail space as needed
• Oversee all safety, policies and procedures to run shifts, including some evening and one weekend shift per week with a 4-day work week. Assist with opening and/or closing the store as needed after cross training in the thrift store
• Lead a shift of 5-6 youth to ensure success of all business activities including inventorying, fulfilling orders, customer service, and quality control
• Continually monitor and improve systems to meet revenue benchmarks for online & retail

Train Youth Employees:

• Work alongside youth to provide ongoing training, feedback, and support for youth to improve performance in online and store business operations
• Hold youth employees accountable for all safety, policies, and performance including attendance, punctuality, professionalism and efficiency with tasks on shift
• Work with youth and staff to support weekly team meeting with all members of MTW
• Manage day to day training and training workshop coordination with management team

Key Qualifications:

• A high school diploma, GED or significant work experience is required
• A four-year college degree is preferred, or relevant work experience may be considered in lieu of a college degree
• Experience managing and supervising for at least 3 years. Ideally in retail or online enterprise
• Willingness and ability to be accountable for the business operations results
• Preparedness to serve as a role model and professional resource for youth
• Willingness to work towards continual education as it related to anti-racism, and participate in anti-racist trainings and curriculum
• A commitment to working directly with youth and a track record of motivating and supervising a team to establish and meet high-performance standards
• Ability to work a full-time flexible schedule, including some early morning, night and weekend shifts, willingness to get the job done, and to respond to urgent issues when they arise
• Ability to multi-task in a fast-paced setting
• Detail oriented and organized nature
• Exceptional communication, and sensitivity for MTW’s diverse constituencies
• Great customer-service skills
• Ability to train effectively across learning styles and a range of grade levels
• Able to regularly lift boxes weighing approximately 25 lbs.

Schedule:

Sunday and Monday, 9:30 AM – 6:30 PM, Tuesday and Wednesday 9:30 AM – 8:30 PM (schedules are set rotations but are subject to change with notice to ensure coverage of business needs.

Compensation:

$52,000-$57,749; commensurate with skills and experience.

Benefits:

• Medical and Dental Insurance
• 401K with up to 3.5% Employer Match
• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking
• Generous paid vacation and sick time
• Significant growth opportunities and professional development
• Employee Discounts

All of MTW’s sites are commuter friendly and are conveniently located near public transportation.

Background Checks

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.

MTW EEO Statement

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].