Bookstore Team Lead - On-Duty Leader & Training Advocate

Follett Corporation; Needham (MA); On-site; USD 17,000 - 34,000; Full time

Job summary

Follett Higher Education in Needham, MA is seeking a team-oriented individual to help receive, price, and stock merchandise while assisting customers and driving store profits.

The role supports training for team members, acts as leader on duty when managers are unavailable, and includes opening/closing duties to keep the store safe and secure for customers and staff. Flexible schedules, including evenings and weekends, are required.

Qualifications

• 1-3 years of relevant experience.
• Able to stand/walk for extended periods and lift 25-50 pounds.
• Basic computer skills, including creating/saving documents and emailing.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Receive, price, and stock merchandise to meet store needs and drive sales.
• Assist team members with completing daily work and training as needed.
• Act as leader on duty, addressing customer and team concerns in absence of Store Manager.
• Open and close the store, ensuring safety and security of store property and staff.

Skills

Customer service

Sales support

Basic computer skills

Education

Associate's degree or equivalent preferred

Job description

Follett Higher Education in Needham, MA is seeking a team-oriented individual to help receive, price, and stock merchandise while assisting customers and driving store profits.

The role supports training for team members, acts as leader on duty when managers are unavailable, and includes opening/closing duties to keep the store safe and secure for customers and staff. Flexible schedules, including evenings and weekends, are required.