Youth Housing & Program Operations Leader (Hybrid)

YMCA of San Diego County; San Diego (CA); Hybrid; USD 39,000 - 43,000; Full time

Job summary

YMCA of San Diego County seeks a Program Operations Manager to ensure high-quality Transitional Aged Youth services. You will oversee the Youth Housing Access Line, housing pipeline, and case conferencing, with frequent county-wide outreach and cross-team coordination.

You will support staff development, maintain HMIS data, and drive continuous quality improvement through monthly reports and client satisfaction surveys. Hybrid work in San Diego County is required.

Qualifications

• Bachelor’s degree or equivalent work experience in social services or related field.
• Experience working with under-resourced youth and families.
• Proficiency with MS Office and record-keeping.

Responsibilities

• Contribute to program planning, policy development and administration oversight.
• Coordinate program development, innovative client engagement strategies and service delivery.
• Provide coaching, resource navigation and direct client services while maintaining caseloads.
• Maintain accurate records to funder requirements and support monthly reporting.
• Support outreach, community meetings and agency collaborations.

Skills

Excellent verbal, written and Interper

Leadership and public speaking

Team collaboration

Conflict management

Resource navigation

Education

Bachelor’s degree in social science, psychology or a related field or equivalent work experience

Tools

MS Office (Word, Excel, Outlook)

Job description

YMCA of San Diego County seeks a Program Operations Manager to ensure high-quality Transitional Aged Youth services. You will oversee the Youth Housing Access Line, housing pipeline, and case conferencing, with frequent county-wide outreach and cross-team coordination.

You will support staff development, maintain HMIS data, and drive continuous quality improvement through monthly reports and client satisfaction surveys. Hybrid work in San Diego County is required.