Social Work Case Manager

YMCA of San Diego County; Oceanside (CA); On-site; USD 36,000 - 43,000; Full time

Job summary

The YMCA of San Diego County is seeking a Social Work Case Manager to provide case management services for Transitional Aged Youth (13–24) across San Diego County using a human-centered, trauma-informed approach. This in-person role operates in North County (Carlsbad/Oceanside) with weekday hours.

Responsibilities include intake and planning, housing navigation, street outreach, and coordination with housing resources.

Qualifications

• Bachelor's degree in social science, psychology or related field, or 4+ years of relevant experience.
• Bilingual in Spanish preferred.
• Knowledge of social work practices with individuals and families.
• Basic computer knowledge

Responsibilities

• Provide case management, assessment and planning with participants and collaborating agencies.
• Conduct participant-screening interviews and assess service needs in various settings.
• Apply critical thinking and problem solving during crisis response.
• Facilitate life skills development and support employment/school opportunities through case management and workshops.
• Maintain organized case notes and files; ensure confidentiality and documentation.
• Transport participants in YMCA vehicle as needed and practice safe driving.
• Attend staff meetings, trainings and committees as required.

Skills

Critical thinking

Independent judgment

Self-regulation

Cultural sensitivity

Education

Bachelor's degree in social science or psychology

4+ years experience with youth/families in social services

Tools

Computer basics

Job description

Overview

The Social Work Case Manager is responsible for providing case management services to participants intended to promote self-sufficiency according to the participants’ identified needs and the programs’ focus. The Social Work Case Manager supports participants through a human centered and trauma informed approach, in addition they are engaging, culturally responsive and aware of the diverse needs of various cultures, races, ethnicities and populations.

SCHEDULE:

• Monday-Friday; 8:30a.m.-5p.m.

WORK DESIGNATION:

• In-Person; North County (Carlsbad and/or Oceaside)
  • Please note that the work designation may change based on business needs.

PROGRAM SUMMARY:

Transitional Aged Youth (TAY) Services programs provide case management, basic needs, housing navigation, overnight lodging, street outreach, employment/education guidance, mental health support, skill building workshops, leadership opportunities and resource referral support for youth ages 13–24 through our drop-in centers, and transitional housing programs across San Diego County. The Social Work Case Manager role will directly support removing barriers for youth experiencing homelessness, through our housing pipeline utilizing an internal YMCA housing access line, wraparound housing support services, and individualized case conferencing.

The Social Work Case Manager (SWCM) will provide individualized housing navigation for the city of Carlsbad through housing navigation, street outreach, landlord engagement, housing problem-solving, and application/lease/move-in assistance. They will coordinate targeted financial assistance, including deposits, rental assistance, transportation, and other housing-related costs, when existing resources are not available. SWCM will coordinate with existing housing and service interventions as appropriate and follows up after permanent housing placement to support housing stability.

Responsibilities

• Assessment and case planning with each participant; Coordinate case planning with participants and collaborating agencies; Provide services, advocacy and referrals based on participants’ needs through a supportive approach
• Conduct participant-screening interviews and assess service needs in various settings
• Employ critical thinking, problem solving and conflict management during crisis response and interventions
• Facilitate activities individually and in a group setting that promotes life skill development and provide support to participants in relational wellness, positive self-concept and gaining employment and school opportunities among other areas through case management services, workshops, and normative activities
• Create innovative ways to meet contract goals and provide a high level of service that is engaging and meets the needs of the participants
• Keep well-written, concise case notes to include all pertinent information for each participant using required tracking systems; Maintain organized records and case files for all participants
• Position may require the transport of participants in a YMCA vehicle to and from activities and appointments as needed; Practice non-aggressive defensive driving techniques; Operate YMCA vehicles in safe manner;Vehicle use is for YMCA business only
• Perform other administrative tasks as assigned and assist with maintaining proper document storage of confidential information and auditing
• Ensure that YMCA policies & procedures and applicable laws are always adhered to
• Participate in and attend all required staff meetings, trainings, YMCA staff development events, and appropriate agency-wide committees

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel regularly throughout San Diego County
• Occasional in-state and out-of-state travel

Qualifications

• Bachelor's degree in social science, psychology or a related field and equivalent work experience of up to one year required - OR minimum four years’ experience working with young adults, children or families in a social service setting required
• Bilingual in Spanish preferred
• Knowledge or experience of providing social work practices to individuals and families
• Basic computer knowledge and skills

JOB COMPETENCIES:

• Ability to practice independent judgment critical thinking and self-regulation skills during high stress situations
• Work effectively with a wide variety of people and populations by consistently exercising tact and good judgement
• Work independently and within a team, be flexible, adapt, and manage multiple assignments

PRE-HIRE CONTINGENCIES:

• Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute
• Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
  • Negative TB test results obtained within the past one year, prior to first day, and annually thereafter, as required
  • Pass pre-employment drug testing prior to first day
  • Exclusion and Debarment checks prior to first day and monthly thereafter
  • Must be 21 years of age or older with a valid CA Driver’s License, a good driving record and a current CDL H6 print-out (must be dated within 30 days of application) and pass vehicle proficiency exam

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.

Pay Range

USD $26.04 - USD $31.24 /Hr.