Youth Center Operations Administrator

Oo1cl; Muncie (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

YMCA of Muncie is seeking a capable Office Manager to assist the Director of Youth Development with administrative support, financial tracking, and building operations. The role emphasizes maintaining licensing standards (NAEYC, Paths to Quality), managing accounts and enrollment, and delivering excellent customer service to families and staff.

The position requires organizational skills, attention to detail, and the ability to work with diverse groups, while ensuring safety protocols and proper

Qualifications

• High school diploma or GED required. A 2-year Early Childhood Degree or equivalent experience is preferred.
• Two (2) years of experience in appropriate administration support functions.
• Knowledge of Indiana Rules for Licensing Child Care Centers, NAEYC Accreditation, Paths to Quality initiative.
• Knowledge of EZ-CARE or child care software preferred.
• Minimum age of 21 and driving record in good standing.
• Requirements include completion of: Child Abuse Prevention; CPR; First Aid; AED; Blood borne Pathogens, physical, Drug Screen, and a variety of youth development trainings
• Maintain a minimum of 20 hours of professional development yearly.
• Computer skills needed, particularly with Microsoft Office, excel, and email applications, along with ability to learn the internal YMCA software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

• Implement, maintain and improve support duties such as Playground software, accounts receivable, CCDF & government funds, tuition discounts, bad debit collections, end of the month figures, fundraisers, and classroom transitions.
• Performs weekly revenue postings and a variety of enrollment procedures.
• Performs administrative tasks to ensure existing State License, NAEYC, PTQ, and HEPA standards and criteria are maintained including assisting with classroom scheduling to maintain ratios.
• Works closely with center directors to ensure financial sustainability by assisting with enrollment procedures and controlling salary expenses.
• Maintains ongoing communications to ensure classroom teachers and current families are well informed and transportation programming follows safety protocol.
• Implements, maintains and improves positive customer service reputation of the Center.
• Assists Director(s) to ensure all printed materials distributed are of high quality and follows YMCA brand compliance.
• Attends mandatory meetings and trainings sessions.
• Communicates to Directors any suggestions, concerns, or incidents for follow up.
• Maintains current and updated accurate child records.
• Oversees administration of medications and follows center procedures.
• Assists in organizing and coordinating all special events and family engagements.
• Is friendly and courteous to children, parents, staff members, volunteers, and guests.
• Provides excellent customer service and follows program retention practices of the center, including responding to inquiries/concerns in timely manner, being courteous and giving sincere attention to both staff and program members, providing positive and regular feedback to program participants, knowing individual’s names and using their names when speaking to members.
• Assist in ensuring Annual Campaign fundraising meets goal.
• Upholds guidelines as outlined in the YMCA of Muncie Employee Handbook.
• Follows all employee rules, dress code, and various procedures.
• Carries out other duties as assigned by Directors.

Skills

Customer service

Administrative support

Communication

Computer skills

Education

High school diploma or GED

2-year Early Childhood Degree or equivalent experience

Tools

EZ-CARE

Microsoft Office

Excel

Job description

YMCA of Muncie is seeking a capable Office Manager to assist the Director of Youth Development with administrative support, financial tracking, and building operations. The role emphasizes maintaining licensing standards (NAEYC, Paths to Quality), managing accounts and enrollment, and delivering excellent customer service to families and staff.

The position requires organizational skills, attention to detail, and the ability to work with diverse groups, while ensuring safety protocols and proper