Youth Career Navigator

NC Community Colleges; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

NC Community Colleges seeks a Career Navigator to provide case management and career counseling to Youth WIOA participants in the Wilmington, NC area. You will support employment advancement and document activities in NCWorks Online, coordinating with staff and funding agencies.

The role requires strong organizational skills, data management, and bilingual Spanish abilities as a plus. You will work at the NCWorks Career Center and train to deliver integrated services.

Qualifications

• Associate Degree and two years of experience managing data and customer interactions
• Or an appropriate combination of education and/or experience
• Knowledge of WIOA policies and procedures
• Ability to prioritize tasks and document visits and contacts
• Bilingual in Spanish is a plus
• Demonstrate telephone, computer and written communication skills
• Proficient in Microsoft Office applications

Responsibilities

• Provide case management and career counseling to Youth WIOA program participants.
• Provide support in gaining and retaining employment and career advancement.
• Create an application in the NCWorks system for customers who have provided all required documents.
• Scan documents into NCWorks to ensure eligibility materials are uploaded.
• Determine customer eligibility, provide program orientation, complete objective assessment and individualized employment plan.
• Build professional one-on-one relationships to help remove barriers to employment.
• Provide referrals to appropriate community service or social service agencies.
• Encourage participation in planned activities as outlined in the contract with the funding agency.
• Oversee participant activities and assist with workshop schedules.
• Create solutions to attendance problems and maintain organized databases of customers.
• Share information with staff and funding agencies; document all contacts in NCWorks Online.
• Ensure positive outcomes and goals are met as required by contract; coordinate with team to increase engagement.
• Serve as staff in the NCWorks Career Center and cross-train to support Integrated Service Delivery.
• Maintain participant files as specified by contractor.

Skills

Task prioritization

Documentation

Telephone communication

Written communication

Flexibility

Microsoft Office

Spanish language

Customer interactions

Data management

Education

Associate Degree

Tools

NCWorks System

Job description

• Associate Degree and two years of experience managing data and customer interactions; or
• An appropriate combination of education and/or experience

Preferred Qualifications

• Knowledge of WIOA policies and procedures

OTHER RELEVANT KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to prioritize tasks and document visits and contacts
• Bilingual in Spanish is a plus
• Demonstrate telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Proficient in Microsoft Office applications

Position Description

GENERAL FUNCTION:

Under general supervision, the Career Navigator will provide case management and career counseling to Youth WIOA program participants. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

This position will work in the Wilmington, NC location.

ESSENTIAL DUTIES:

• Provide individualized assessment of work, family and personal development needs and opportunities for youth.
• Create application in the NCWorks system for customers who have provided all required documents
• Scan all documents into NCWorks to ensure all documents for determining eligibility are correctly uploaded
• Determine customer eligibility, provide program orientation, complete objective assessment and individualized employment plan
• Build professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed
• Encourage individuals to participate in and follow through with planned activities as outlined in contract with funding agency
• Oversee participant activities and assist with workshop schedules
• Create solutions to participant attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts. Maintainparticipant files as specified by contractor.
• Share information with appropriate staff and/or funding agencies
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract while accommodating participant work schedules.
• Document all participant contacts and activities in case progress notes within NCWorks Online
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase participant engagement
• Serve as staff in the NCWorks Career Center and cross-train to achieve Integrated Service Delivery goals