YearRound Mountain Hospitality Supervisor

Cataloochee Ski Area; Maggie Valley (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Skiing privileges for employees and 1+

Health benefits

Paid time off

Employee discounts

Growth opportunities

Family-oriented environment

Mountain setting

Job summary

Cataloochee Ski Area in Maggie Valley, North Carolina, seeks a dependable Lodgekeeping Supervisor to lead year-round housekeeping operations and maintain guest-ready facilities under a hands-on leadership approach.

The ideal candidate will supervise staff, ensure cleanliness, safety, and high standards while delivering an exceptional guest experience in a mountain resort environment.

Qualifications

• Previous housekeeping, hospitality, custodial, or facility management experience required.
• Prior supervisory or team leadership experience preferred.
• Strong organizational and communication skills.
• Excellent attention to detail and commitment to high standards.
• Ability to lead by example and motivate a team.
• Customer service mindset with a positive attitude.
• Ability to lift up to 50 pounds and perform physical tasks throughout the workday.
• Ability to work flexible schedules, including weekends and holidays as needed.

Responsibilities

• Supervise and lead lodge keeping staff in daily cleaning operations.
• Schedule, train, coach, and evaluate team members.
• Conduct regular inspections of lodge facilities to ensure cleanliness and quality standards are consistently met.
• Coordinate cleaning of guest areas, restrooms, administrative offices, rental facilities, and common spaces.
• Monitor and maintain inventory of cleaning supplies, equipment, and materials.
• Ensure adherence to company safety standards and procedures.
• Respond professionally and promptly to facility-related guest concerns.
• Assist with deep cleaning projects and seasonal facility preparations.
• Maintain records related to staffing, inspections, supply usage, and department activities.
• Collaborate with other departments to support smooth and efficient resort operations.

Skills

Supervisory experience

Organizational skills

Communication skills

Customer service mindset

Physical stamina (lift 50 lb)

Flexible schedules

Team leadership

Job description

Full-Time, Year-Round Lodgekeeping Supervisor

Cataloochee Ski Area | Maggie Valley, North Carolina

Love the Mountains? Build Your Career Where Others Come to Vacation.

At Cataloochee Ski Area, you're not just taking a job; you're joining a close-knit team that helps create unforgettable experiences for thousands of guests every year. Nestled in the beautiful Great Smoky Mountains, Cataloochee offers a unique opportunity to work in an energetic outdoor environment while enjoying the benefits of a year-round career.

Whether you're passionate about leadership, hospitality, or simply love mountain living, Cataloochee provides a workplace where your contributions matter. Our employees enjoy a supportive team culture, opportunities for growth, and one of our most popular perks: complimentary skiing and snowboarding privileges for you and your immediate family.

If you're looking for a rewarding leadership position with a company that values hard work, teamwork, and having fun, we'd love to hear from you.

Position Summary

Cataloochee Ski Area is seeking a dependable, organized, and hands-on Lodgekeeping Supervisor to lead our lodge housekeeping operations year-round. This position is responsible for maintaining the cleanliness, appearance, and overall guest readiness of our facilities while supervising and supporting the lodgekeeping team.

The ideal candidate is a strong leader who takes pride in creating clean, safe, and welcoming spaces and is committed to delivering an exceptional guest experience.

Essential Duties & Responsibilities

• Supervise and lead lodge keeping staff in daily cleaning operations.
• Schedule, train, coach, and evaluate team members.
• Conduct regular inspections of lodge facilities to ensure cleanliness and quality standards are consistently met.
• Coordinate cleaning of guest areas, restrooms, administrative offices, rental facilities, and common spaces.
• Monitor and maintain inventory of cleaning supplies, equipment, and materials.
• Ensure adherence to company safety standards and procedures.
• Respond professionally and promptly to facility-related guest concerns.
• Assist with deep cleaning projects and seasonal facility preparations.
• Maintain records related to staffing, inspections, supply usage, and department activities.
• Collaborate with other departments to support smooth and efficient resort operations.

Qualifications

• Previous housekeeping, hospitality, custodial, or facility management experience required.
• Prior supervisory or team leadership experience preferred.
• Strong organizational and communication skills.
• Excellent attention to detail and commitment to high standards.
• Ability to lead by example and motivate a team.
• Customer service mindset with a positive attitude.
• Ability to lift up to 50 pounds and perform physical tasks throughout the workday.
• Ability to work flexible schedules, including weekends and holidays as needed.

Benefits & Perks

• Full-time, year-round employment
• Competitive pay based on experience
• Complimentary skiing and snowboarding privileges for employees and their immediate family
• Health and wellness benefits
• Paid time offEmployee discounts on resort services and retail purchases
• Opportunities for professional growth and advancement
• Supportive, family-oriented work environment
• Work in one of the most beautiful mountain settings in North Carolina

Join the Cataloochee Family

For generations, Cataloochee Ski Area has been a favorite winter destination in the Southeast. We're proud of our commitment to outstanding guest experiences and the dedicated employees who make those experiences possible every day.

Cataloochee Ski Area is an Equal Opportunity Employer.