Cataloochee Ski Area Front Desk Guest Services Rep FullTime

Cataloochee Ski Area; Maggie Valley (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Season Pass

Employee Discounts

Job summary

Cataloochee Ski Area in Maggie Valley, NC is hiring friendly Front Desk Guest Services Representatives to greet guests, answer questions, and ensure a smooth visit from arrival to departure.

As part of our front-line team, you’ll sell lift tickets and passes, assist with lesson registrations and rental info, handle phone inquiries, and coordinate with other departments to deliver an exceptional guest experience in a dynamic mountain setting.

Qualifications

• Friendly, outgoing personality with customer service focus.
• Strong communication and interpersonal skills.
• Cash handling and basic computer skills.
• Ability to multitask in a fast-paced environment.
• Dependable, professional, and team-oriented.

Responsibilities

• Greet guests and provide information at the front desk.
• Sell lift tickets, season passes, and tubing tickets.
• Assist with lesson registrations and rental info.
• Answer phone calls and guest inquiries professionally.
• Provide accurate mountain operations and events information.
• Resolve guest concerns promptly and courteously.
• Process transactions using the POS system.
• Maintain a clean, organized guest services area.
• Coordinate with other departments to enhance guest experience.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Team player

Job description

Great Skiing in the Great Smokies!

Do you enjoy helping people, solving problems, and creating memorable experiences? Are you energized by a fast-paced environment where every day brings new guests and new adventures? If so, we want you on our team!

Cataloochee Ski Area is seeking friendly, enthusiastic, and guest-focused individuals to join our Front Desk Guest Services team. As one of the first people our guests meet, you'll play a key role in creating an exceptional experience from the moment they arrive.

About Cataloochee Ski Area:

Nestled in the beautiful mountains of Maggie Valley, North Carolina, Cataloochee Ski Area offers an unforgettable winter experience featuring 18 slopes and trails, a freestyle terrain park, state-of-the-art snowmaking, and breathtaking mountain views. Our team is passionate about delivering outstanding service while creating memories that keep guests coming back year after year.

What You'll Do

As a Front Desk Guest Services Representative, you'll be the information hub for our guests and help ensure their visit runs smoothly.

Responsibilities:

• Welcome guests with a friendly, positive attitude
• Sell lift tickets, season passes, and tubing tickets
• Assist guests with lesson registrations and rental information
• Answer phone calls and respond to guest inquiries professionally
• Provide accurate information about mountain operations, conditions, and events
• Resolve guest concerns promptly and courteously
• Process transactions accurately using our point-of-sale system
• Maintain a clean, organized, and professional guest services area
• Work closely with other departments to deliver an exceptional guest experience

What We're Looking For

Qualifications:

• Friendly, outgoing personality with a passion for customer service
• Strong communication and interpersonal skills
• Comfortable handling cash and processing transactions
• Ability to multitask in a fast-paced environment
• Dependable, professional, and team-oriented
• Basic computer skills
• Previous customer service, hospitality, retail, or ski industry experience is helpful but not required

Why You'll Love Working Here

Complimentary Season Pass Hit the slopes on your days off and enjoy everything Cataloochee has to offer.

Employee Discounts Enjoy discounts on food, retail, and other ski area offerings.

Great Team Environment Become part of a fun, supportive team that works hard and enjoys the mountain lifestyle.

Competitive Pay Earn money while working in one of the most scenic locations in Western North Carolina.

Unforgettable Experience Make friendships, create memories, and spend your winter surrounded by the excitement of the ski industry.

Cataloochee Ski Area is an Equal Opportunity Employer.