Cataloochee Ski Area Rental AttendantTech

Cataloochee Ski Area; Maggie Valley (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Free skiing or riding

Flexible scheduling

Employee discounts

Employer partner member

Team-oriented environment

Outdoor adventure

Job summary

Cataloochee Ski Area in North Carolina seeks friendly Rental Attendant Techs for the upcoming ski season. You’ll assist guests with equipment selection, fittings, and rental policies, ensuring safety and comfort on the mountain.

Join a team that values guest service, teamwork, and outdoor enthusiasts. Flexible weekend/holiday shifts and employee discounts are available, with skiing privileges when off shift.

Qualifications

• Experience in a customer service role is a plus.
• Basic knowledge of ski/snowboard gear is helpful.
• Strong organization and problem-solving abilities.

Responsibilities

• Greet guests and share information about rental gear.
• Help guests choose equipment based on skill level, size, and needs.
• Ensure proper boot, ski, and snowboard fittings for safety and comfort.
• Maintain cleanliness and organization in the rental shop.
• Explain rental agreements and policies to guests.
• Inspect returned gear for damage and manage returns.
• Prepare and tune rental equipment for use.
• Restock inventory for the next guest.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

GREAT SKIING IN THE GREAT SMOKIES

Are you passionate about winter sports and love helping others gear up for adventure? Cataloochee Ski Area is seeking enthusiastic and customer-focused individuals to join our team as a Rental Attendant Tech for the upcoming ski season. Nestled in the beautiful mountains of Western North Carolina, Cataloochee offers a fun, fast-paced work environment where you’ll be part of a team that helps guests have unforgettable experiences on the slopes.

OVERVIEW:

As a Rental Attendant Tech at Cataloochee Ski Area, you’ll play a crucial role in ensuring our guests have the best possible experience by helping them with their ski or snowboard equipment rentals. Whether they are seasoned riders or first-time skiers, your excellent customer service and attention to detail will set the tone for their day on the mountain.

WHY CHOOSE US:

At Cataloochee Ski Area, we prioritize both our guests' enjoyment and our employees' satisfaction. When you join our team, you’ll be working in an environment that values teamwork, fun, and growth. Here’s why working with us is a great opportunity:

Competitive Pay: Start your journey with competitive wages.

FREE Skiing or Riding: Ski or snowboard for free when you're not working!

Flexible Scheduling: We understand your need for flexibility, so we offer various scheduling options, including weekends and holidays.

Discounts & Perks: Receive employee discounts on rentals, food, and retail purchases.

Employer Partner Member: Become an employer partner member for continuous employment throughout the year!

Team-Oriented Environment: Work alongside a supportive and enthusiastic team.

Outdoor Adventure: If you love winter sports and being in the mountains, this job is for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet guests warmly and provide them with helpful information about ski and snowboard equipment rentals.

Assist guests in selecting the right equipment based on their skill level, size, and needs.

Ensure proper fitting of boots, skis, and snowboards for guest comfort and safety.

Maintain a high level of cleanliness and organization in the rental shop.

Explain rental agreements and policies to guests, ensuring they understand their responsibilities.

Inspect returned equipment for damage, wear, or improper use, and process returns efficiently.

Clean, tune, and prepare rental equipment to ensure it’s in excellent working condition.

Restock, organize, and prepare rental inventory for the next guest.

Communicate any equipment issues or maintenance needs to the appropriate department.

Assist with the end-of-day cleaning and closing procedures, ensuring the rental area is prepared for the next shift.

OTHER DUTIES AS ASSIGNED:

This description highlights the key responsibilities, but additional tasks may be assigned as necessary. As the ski area evolves, responsibilities may shift, requiring flexibility and willingness to take on new duties.

PERSONAL ATTRIBUTES:

Friendly, patient, and outgoing with a passion for guest service.

A positive attitude with the ability to work in a fast-paced, high-pressure environment.

Organized, attentive to detail, and able to manage multiple tasks at once.

Open-minded and eager to learn new skills, especially about winter sports equipment.

Team player who communicates well with both guests and coworkers.

Professional appearance and demeanor.

Enjoys working outdoors and in the ski industry.

PREFERRED EXPERIENCE / SKILLS:

Previous experience in a customer service role or rental shop is a plus.

Basic knowledge of ski and snowboard equipment, or a willingness to learn.

Strong organizational skills and attention to detail.

Ability to communicate effectively and solve problems quickly.

JOB REQUIREMENTS:

Must be at least 16 years of age.

Must be able to work a flexible schedule, including weekends, nights, and holidays.

Ability to stand for extended periods.

Must be able to lift and carry up to 50 lbs.

Comfortable working in a dynamic, sometimes fast-paced environment.

Due to the sensitive nature of this position, a criminal background check will be conducted after the position is accepted, in compliance with the Fair Credit Reporting Act.