Housekeeping Supervisor

Smoky Mountain Hospitality Group; Sevierville (TN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Vision insurance

Wellness resources

Job summary

Smoky Mountain Hospitality Group in the Smoky Mountains seeks an experienced Housekeeping Supervisor to oversee cleaning, laundry, inspections, and turnover for luxury vacation rentals. You’ll lead a hands-on, detail-oriented team and use data to improve efficiency while preserving guest satisfaction.

In this role you’ll recruit and manage cleaners and inspectors, monitor budgets and metrics, standardize procedures, and coordinate with maintenance and guest services.

Qualifications

• Previous housekeeping management experience required.
• Strong network of local cleaners and knowledge of Smoky Mountains rentals.
• Excellent organizational, leadership, and communication skills.
• Experience managing budgets and tracking performance metrics.
• Ability to respond to urgent issues outside business hours.
• Willingness to work hands-on in the field and perform inspections.
• Laundry management experience preferred.

Responsibilities

• Oversee cleaning, laundry, inspections, and scheduling to ensure properties are guest-ready on time.
• Recruit, coordinate, and manage cleaners, inspectors, and laundry staff while maintaining a network of local cleaners.
• Conduct on-site inspections and maintain high cleanliness standards.
• Track and analyze housekeeping metrics, guest satisfaction, productivity, and costs to drive improvements.
• Manage housekeeping expenses, labor costs, and supplies while keeping quality.
• Develop and standardize cleaning procedures, inspection checklists, and workflows.
• Coordinate with maintenance and guest services to resolve urgent issues, including after-hours calls.

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Vision insurance
• Wellness resources

About the Position

An established, highly rated hospitality company in the Smoky Mountains is seeking an experienced Housekeeping Supervisor to oversee cleaning, laundry, inspections, and the complete turnover process for luxury vacation rentals.

We are looking for a hands-on, highly organized leader who takes ownership, works well with others, and uses data to improve operational efficiency while maintaining exceptional guest satisfaction.

Key Responsibilities

• Operations: Oversee cleaning, laundry, inspections, and scheduling to ensure properties are guest-ready on time.
• Team Management: Recruit, coordinate, and manage cleaners, inspectors, and laundry staff while maintaining a strong local network of cleaning professionals.
• Quality Control: Conduct regular on-site inspections, resolve cleanliness issues, and maintain consistently high standards.
• Performance & Reporting: Track and analyze housekeeping metrics, guest satisfaction scores, productivity, and operational costs to drive improvements.
• Budget Management: Manage housekeeping expenses, labor costs, and supplies while maintaining quality standards.
• Process Improvement: Develop and standardize cleaning procedures, inspection checklists, and efficient workflows.
• Guest Support: Coordinate with maintenance and guest services to resolve urgent issues, including after-hours calls when necessary.

Qualifications

• Previous housekeeping management experience required, preferably in vacation rentals or hospitality.
• Strong network of local cleaners and familiarity with the Smoky Mountains rental market.
• Excellent organizational, leadership, and communication skills.
• Experience managing budgets, tracking performance metrics, and using spreadsheets or operational software.
• Willingness to work hands-on in the field and conduct property inspections.
• Ability to respond to urgent operational issues outside regular business hours.
• Previous laundry management experience preferred.

Our Company Culture

We believe exceptional hospitality starts with an exceptional team. We're looking for top performers—individuals who take pride in their work, consistently exceed expectations, and are driven to deliver outstanding results. Our goal is to build a team of high-achieving professionals who hold themselves and one another to the highest standards.

• Teamwork: We have worked hard to build a high-performing team where members support one another, complement each other's strengths, and work together efficiently. Being a collaborative team player is essential.
• Ownership: We expect individuals to take full responsibility for their work and results. No excuses or blame-shifting—problems should be addressed proactively, and commitments must be followed through to completion.
• Communication: Hospitality is a 24/7 business, and clear, consistent communication is critical. We value proactive updates and over-communication rather than leaving team members uninformed.

We set high expectations because we believe great teams are built by people who strive for excellence, hold themselves accountable, and continuously look for ways to improve.

Benefits

• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off
• Discounted stays
• Professional development and career advancement opportunities

We are seeking someone who is passionate about hospitality, committed to maintaining high standards, and excited to make a meaningful impact on our operations.