Yawkey House Overnight Counselor

Pine Street Inn; Boston (MA); Hybrid; USD 29,000 - 33,000; Full time

Job summary

Pine Street Inn is seeking a Guest Services Specialist for a 40-hour, on-site shift. The role emphasizes direct guest care, timely responses, and support to connect guests with housing resources and services.

You will help link guests to substance abuse, mental health, and medical resources as needed, while maintaining HMIS documentation and policy-compliant reporting. The position requires standing for long periods, lifting up to 25 lbs, and the ability to respond quickly to emergencies.

Qualifications

• High School diploma or GED is required.
• Valid MA driver’s license in good standing is preferred.
• Bilingual English/Spanish is preferred.

Responsibilities

• Ensure a safe shelter environment for guests and staff.
• Assist guests in housing pathways and connect to resources.
• Enter data into HMIS and document reports per policy.
• Make sound decisions and seek supervisor guidance when needed.

Skills

Stand for long periods

Lift up to 25 lbs

Assist guests up/down stairs

Respond quickly to emergencies

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Description

SCHEDULED: 40 hours, Monday- Friday 10:45pm-7:15am Essential position during weather or other emergencies.

PAY: $21.40 - $23.97 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.

The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School diploma or GED

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field

PREFERRED:

• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources

PHYSICAL ABILITIES/SKILLS:

REQUIRED:

• Ability to stand for long periods of time
• Ability to stretch, bend and lift up to (twenty-five) 25 lbs.
• Ability to assist guests up and down stairs, and in-and-out of wheelchairs
• Ability to respond quickly to emergencies