Overnight shelter Counselor, Men's Inn

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Pine Street Inn is seeking a Guest Services Specialist to work the 40-hour, Tuesday-Saturday night shift at the Boston shelter located at 444 Harrison Avenue. The role focuses on direct guest care, housing pathway support, and coordinating access to addiction, mental health, and medical resources.

Data entry into HMIS and proper documentation are required daily. The position demands staying energized under demanding conditions and collaborating with staff to ensure guest safety and timely

Qualifications

• High School diploma or GED required.
• Minimum of one year of experience in human services.
• Bilingual English/Spanish preferred.

Responsibilities

• Respond to guest needs in a timely and professional manner.
• Assist with housing pathways and connect guests to resources.
• Support connections to substance abuse, mental health and medical services.
• Enter data into the HMIS system and document reports per policy.
• Make sound decisions and seek supervision when needed.

Skills

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Job Type
Full-time

Description

SCHEDULE: 40 hours, Tuesday-Saturday 10:45pm-7:15am

LOCATION: 444 Harrison Avenue, Boston, MA (Men’s Shelter)

Pays $21.40 - 24.00 per hour DOE - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour.

JOB DESCRIPTION:

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements

UALIFICATIONS: EDUCATION/TRAINING:

• High School diploma or GED

KNOWLEDGE/EXPERIENCE:

• Minimum of one (1) year of experience in the Human Services field

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish
• Administering Narcan and in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources

Salary Description
Pays $21.40 - 24.00 per hour DOE