Yawkey House, Assistant Supervisor

Pine Street Inn; Boston (MA); On-site; USD 34,605 - 46,838; Full time

Job summary

Pine Street Inn is seeking an Assistant Supervisor to manage overnight operations and onsite services for our team in Boston. You will support crisis management and oversee the performance of a 12-person staff.

The ideal candidate has demonstrated leadership in human services, preferably with experience among homeless populations. In addition, you should have strong computer skills and the ability to resolve conflict during crises, with a preference for bilingual candidates (English/Spanish).

Qualifications

• Minimum two years in a leadership/supervisory position in a human service setting.
• Direct care experience with individuals who are homeless or experiencing poverty.
• Demonstrated ability to resolve conflict and work well during a crisis.

Responsibilities

• Help manage operations of the overnight shift for a 12-person team.
• Ensure security screening and provide essential services to guests.
• Oversee creation of shift and incident reports.

Skills

Leadership skills

Organizational skills

Crisis management

Computer skills

Education

High school diploma or GED

Bachelor’s Degree

Tools

Microsoft Word

Excel

Outlook

Job description

Description

Schedule: 40 hours, Sunday-Wednesday, 9:30pm – 8:00am. This position is essential in the event of weather or other emergencies.

Pays: $25.12 - $34.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set).

Location: 363 Albany Street, Boston, MA. This position works 100% onsite.

Summary of the Position

The Assistant Supervisor will help manage the operations of the overnight shift on a nightly basis, including scheduling and rotations of a 12‑person team. They will support crisis management, ensure security screening, and provide food service, clothing, toiletries, medical care and referrals in a way that is equitable to a diverse population. This position is also responsible for ensuring that data collection and bed assignments are done properly. The Assistant Supervisor will oversee the creation of the shift and incident reports, making sure they are communicated effectively.

The Assistant Supervisor will create the shift rotation and will oversee all aspects of the Yawkey House shift in the absence of the Supervisor or as assigned by the Supervisor. This includes supporting and training the staff to provide superior customer service by using a service model that emphasizes Trauma‑Informed Care and Crisis Prevention and Intervention Training principles (Non‑Violent Crisis Intervention). The Assistant Supervisor will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests.

The incumbent will assess guests’ needs and assets in order to make appropriate referral decisions as well as referrals for case management and housing services. The Assistant Supervisor will work closely with Case Managers and other PSI staff to coordinate care and services and will be an available resource for guests to assist them in their efforts to obtain permanent housing.

Requirements

Qualifications

Education / Training

• High school diploma or GED
• Computer skills, including Microsoft Word, Excel and Outlook

Preferred

• Bachelor’s Degree
• Bilingual, with a preference for English/Spanish
• Experience with HMIS systems and data entry

Knowledge / Experience

Required

• Demonstrated leadership and organizational skills, including a minimum of two (2) years in a leadership/supervisory position in a human service setting
• Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges, including substance abuse and untreated mental illness
• Direct care experience with people who are homeless or experiencing poverty
• Demonstrated ability to resolve conflict and work well during a crisis

Preferred

• Four (4) years of prior supervisory experience