Yawkey House Morning Counselor

Pine Street Inn; Boston (MA); Hybrid; USD 29,000 - 33,000; Full time

Job summary

Pine Street Inn is seeking a Guest Services Specialist to support a safe shelter environment and provide direct care to guests at our Boston location.

The role focuses on rapid housing connections and access to substance abuse, mental health, and medical resources. The GSS will document, report, and escalate issues per policy while remaining energized under demanding conditions.

Qualifications

• High School diploma or GED required.
• Minimum of one year of experience in the Human Services field.
• Preferred: Valid MA driver’s license in good standing.
• Preferred: Bilingual English/Spanish.
• Preferred: Narcan administration and CPR training.
• Knowledge of homelessness resources and area services.

Responsibilities

• Care for guests with priority to their immediate needs and safety.
• Assist in developing a housing pathway and connect guests to housing resources.
• Connect guests with substance abuse, mental health, and medical resources as needed.
• Enter data into the HMIS system and document reports per agency policy.
• Exercise sound judgement and escalate to a supervisor when guidance is needed.

Skills

Stand for long periods

Lift up to 25 lbs

Emergency response

Bilingual English/Spanish

Narcan administration

CPR

Education

High School diploma or GED

Tools

HMIS system

Job description

Description

SCHEDULE: 40 hours, Friday-Tuesday 6:45am-3:15pm. Essential position during weather or other emergencies.

PAYS: $21.40 - $23.97 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.

The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School diploma or GED

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field

PREFERRED:

• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources

PHYSICAL ABILITIES/SKILLS:

REQUIRED:

• Ability to stand for long periods of time
• Ability to stretch, bend and lift up to (twenty-five) 25 lbs.
• Ability to assist guests up and down stairs, and in-and-out of wheelchairs
• Ability to respond quickly to emergencies