Yardi Voyager Support & Systems Administrator

33Floors; Charlotte (NC); On-site; USD 63,000 - 77,000; Full time

Job summary

33Floors seeks a Yardi Support Specialist / Systems Administrator to assist commercial real estate clients using Yardi Voyager and related products. This role sits at the intersection of operations, accounting, and IT, offering hands-on troubleshooting, testing, and configuration work.

Ideal candidates bring deep Yardi experience and comfort collaborating with cross-functional teams. The position begins with a 6-month training period, after which a rotating schedule with occasional late shifts

Qualifications

• Hands-on Yardi Voyager administration in a business/support role.
• Experience supporting end users and documenting issues clearly.
• Understanding real estate operations and accounting workflows.
• Ability to manage multiple client-facing support requests.

Responsibilities

• Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS.
• Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments.
• Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication.
• Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment.
• Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work.
• Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities.
• Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues.
• Coordinate with internal teams, Yardi support, vendors, and third-party partners to elevate complex issues, communicate risks, and drive resolution.
• Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles.
• Provide status updates, risks, and recommendations to project management, senior management, and clients as needed.

Skills

Yardi Voyager admin

Yardi support

Real estate systems

Yardi implementation

Business analyst

Property mgmt ops

Tools

Procore

Argus

VTS

Job description

33Floors seeks a Yardi Support Specialist / Systems Administrator to assist commercial real estate clients using Yardi Voyager and related products. This role sits at the intersection of operations, accounting, and IT, offering hands-on troubleshooting, testing, and configuration work.

Ideal candidates bring deep Yardi experience and comfort collaborating with cross-functional teams. The position begins with a 6-month training period, after which a rotating schedule with occasional late shifts