Technical Account Manager

Yardi; Pittsburgh (Allegheny County); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Profit sharing

Job summary

Yardi, a global software company, seeks motivated team players to provide consultative, implementation, system support, and professional services to a portfolio of clients. You will advise on best practices, assist end-users with daily operations and financial reporting, and act as a knowledge expert for Yardi applications.

Strong collaboration and problem-solving skills are essential. Responsibilities include identifying system issues, conducting reviews, managing software integrations, and

Qualifications

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry.
• Yardi domain experience and ability to independently manage and resolve client issues and requests.
• Proven collaboration with Cloud Services, development, and escalation teams.
• Independent, sound decision making and problem-solving skills.
• Excellent written and verbal communication skills.
• Client-centered commitment and focus.
• Respect and dignity toward employees and clients.
• Understanding of property management industry and best practices.
• Working knowledge of accounting practices.
• Ability to meet deadlines and manage multiple tasks in a fast-paced environment.
• Collegial, team-oriented disposition for cross-functional cooperation.

Responsibilities

• Advise clients on best practices with Yardi products.
• Consult with software end-users on daily operations and financial reporting.
• Serve as knowledge expert and escalation point for application issues.
• Identify system issues and share revisions and best practices.
• Conduct system and business process reviews to improve productivity using Yardi.
• Coordinate software integrations, maintenance, and updates with clients.
• Research and resolve software functionality and reporting problems.
• Escalate client issues to the appropriate resources.
• Evaluate resources and software functionality to guide additional products and services.
• Collaborate with analysts, designers, programmers, sales, and marketing on client needs and training.

Skills

Customer service

Communication skills

Team collaboration

Problem-solving

Decision making

Deadline management

Client-focused

Respect and professionalism

Education

Bachelor’s degree in Business/Finance/Math/CS or related

Tools

HTML

Cloud Services

SQL

Relational databases

Job description

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees, and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide consultative, implementation, system support, and professional services to a portfolio of assigned Yardi clients!

What you will do

• Advise and institute best practices relevant to clients in the application of Yardi products
• Consult with and provide direction to software end-users; assists end-users with the day to day operation of system software including financial reporting, accounting, and daily business operations
• Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues
• Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices
• Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains through the use of Yardi software
• Manage continued software integrations, maintenance, and updates in collaboration with clients
• Research, analyze, and resolve software functionality and reporting problems for clients
• Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution
• Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
• Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned

What you need to have

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
• Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests
• Demonstrate successful collaboration with Cloud Services, development, and escalation teams
• Independent, sound decision making and problem-solving skills
• Excellent written and verbal communication skills
• Client-centered commitment and focus
• Proven ability to treat all employees and clients with respect and dignity.
• Understanding of property management industry and best practices
• Working knowledge of accounting practices
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients.

What would be helpful have?

• Ability to configure and manage networks and peripherals.
• Experience with HTML/Cloud Services
• Competence in some of the following areas, relational databases, and SQL.

What you get as a Yardi Employee

• A great place to work with fantastic people.
• Ability to learn new technology and develop professionally.
• Competitive compensation
• Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!