Yard Customer Service I

Ashby Lumber; Concord (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

Ashby Lumber in Concord, CA is seeking a Lumber Yard Associate to assist customers with orders and loading of vehicles. You will stock lumber, operate forklifts, and maintain safety in an outdoor yard. This role requires alertness, physical stamina, and the ability to work in varying weather conditions.

You will read invoices, direct customers, and manage yard traffic while using a 2-way radio to coordinate in the yard. The position emphasizes teamwork, safety, and efficient service.

Qualifications

• Experience in assisting customers with orders and loading.
• Ability to operate forklifts and other yard equipment safely.
• Comfort working outdoors and handling lumber products of various sizes.

Responsibilities

• Assist customers with orders
• Direct customer traffic to appropriate areas
• Fill customer orders in a timely manner
• Resolve customer issues, problems and concerns
• Read and understand invoices and order tags
• Traffic control of main parking lot and yard
• Use of 2 way radio to communicate in the yard
• Stock lumber to appropriate area/rack
• Stock other products to appropriate area/rack
• Maintain clear aisles and remove wrapping materials
• Follow safety practices and use PPE when appropriate

Skills

Forklift operation

Customer service

Safety compliance

Manual labor

Tools

2 way radio

Job description

OBJECTIVE:

The first priority of this position is to assist customers with orders and loading of customer’s vehicles. This position demands individual alertness and safety practice. The ability to safely operate heavy machinery and power vehicles such as forklifts is essential. This position involves standing and walking for extended periods of time. Must be able to work in an outdoor environment through-out the year with various weather changes. Stocking of lumber products of various weights and sizes is also required for this position.

DUTIES AND RESPONSIBILITIES:

• Assisting customers with orders
• Direct customer traffic to appropriate areas
• Filling customer orders in a timely manner
• Solving customer issues, problems and concerns to the best of your ability
• Reading and understanding invoice and order tags
• Traffic control of main parking lot and yard
• Proper use of 2 way radio to communicate in the yard

OBJECTIVE:

The first priority of this position is to assist customers with orders and loading of customer’s vehicles. This position demands individual alertness and safety practice. The ability to safely operate heavy machinery and power vehicles such as forklifts is essential. This position involves standing and walking for extended periods of time. Must be able to work in an outdoor environment through-out the year with various weather changes. Stocking of lumber products of various weights and sizes is also required for this position.

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Assisting customers with orders
• Direct customer traffic to appropriate areas
• Filling customer orders in a timely manner
• Solving customer issues, problems and concerns to the best of your ability
• Reading and understanding invoice and order tags
• Traffic control of main parking lot and yard
• Proper use of 2 way radio to communicate in the yard

STOCKING

• Stocking all lumber product to appropriate area/ rack
• Stocking all other products to appropriate area/ rack
• Clear the aisles and bays of all wrapping material and packing bands

SAFETY

• Safety is our #1 priority. Must maintain safe working practices at all times
• Safely operate forklifts in yard for loading, stocking and building orders
• Safely operate machinery such as arm saw, table saw etc.
• Safely use tools such as box cutters, tin snips and tape measure
• Use of gloves, goggles, ear protection and any other PPE when appropriate

Other

• Use of return slips for customer returns
• Use of order stickers to label orders and special orders including returns
• Use of cut sheets and other forms such as farmload pull sheet(s) when appropriate
• Other tasks as assigned by your supervisor or management

PHYSICAL REQUIREMENTS:

• Sit/stand for 8 hours per day
• Use hands to load unload material
• Vision abilities required by this job include close and distant vision
• The noise level in the work environment is usually loud to moderate
• Occasional exposure to moving mechanical parts and vehicles
• Must be able to lift/carry 60lbs. occasionally; must be able to push/pull 60+ lbs.
• Occasionally must reach with arms and hands, climb or balance
• All mobility motions are required occasionally for indoor and outdoor environments (standing, walking, sitting, stooping, kneeling, crouching, crawling, squatting, and climbing)
• Range of motion and physical activity occurring randomly

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the General Managers, or the Owners.

You will be evaluated based on your performance of the objectives, duties, and responsibilities listed in this job description, the accomplishment of other assigned tasks, and adherence to Ashby Lumber’s Policies as outlined in the Employee Manual. Your supervisor or the Manager has the right to revise this job description at any time.

This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.