Yard Customer Service I

Ashby Lumber Co Inc; Concord (CA); On-site; USD 37,000 - 46,000; Full time

Job summary

Ashby Lumber Co Inc is seeking a warehouse associate in Concord, CA to assist customers with orders and vehicle loading. The role requires standing/walking for long periods, safety awareness, and the ability to operate heavy machinery such as forklifts.

Responsibilities include stocking lumber, directing yard traffic, and maintaining safe work practices. Prior forklift experience is preferred; training may be provided. This is a full-time, outdoor-warehouse position.

Qualifications

• High school diploma or equivalent required.
• Ability to lift up to 60 lbs. repeatedly.
• Must be able to stand/walk for 8 hours.
• Forklift experience preferred but not required.

Responsibilities

• Assist customers with orders and loading their vehicles.
• Direct traffic and help fill customer orders in a timely manner.
• Stock lumber and other products in designated areas and keep aisles clear.
• Safely operate forklifts for loading, stocking, and building orders.
• Use a two-way radio to communicate in the yard.

Skills

Customer service

Forklift operation

Safety minded

Manual material handling

Education

High School Diploma or equivalent

Tools

Forklift

Box cutter

Tape measure

Two-way radio

Job description

OBJECTIVE:The first priority of this position is to assist customers with orders and loading of customer’s vehicles. This position demands individual alertness and safety practice. The ability to safely operate heavy machinery and power vehicles such as forklifts is essential. This position involves standing and walking for extended periods of time. Must be able to work in an outdoor environment through-out the year with various weather changes. Stocking of lumber products of various weights and sizes is also required for this position.DUTIES AND RESPONSIBILITIES:CUSTOMER SERVICEAssisting customers with ordersDirect customer traffic to appropriate areasFilling customer orders in a timely mannerSolving customer issues, problems and concerns to the best of your abilityReading and understanding invoice and order tagsTraffic control of main parking lot and yardProper use of 2 way radio to communicate in the yardSTOCKINGStocking all lumber product to appropriate area/ rackStocking all other products to appropriate area/ rackClear the aisles and bays of all wrapping material and packing bandsSAFETYSafety is our #1 priority. Must maintain safe working practices at all timesSafely operate forklifts in yard for loading, stocking and building ordersSafely operate machinery such as arm saw, table saw etc.Safely use tools such as box cutters, tin snips and tape measureUse of gloves, goggles, ear protection and any other PPE when appropriateOTHERUse of return slips for customer returnsUse of order stickers to label orders and special orders including returnsUse of cut sheets and other forms such as farmload pull sheet(s) when appropriateOther tasks as assigned by your supervisor or managementPHYSICAL REQUIREMENTS:Sit/stand for 8 hours per dayUse hands to load unload materialVision abilities required by this job include close and distant visionThe noise level in the work environment is usually loud to moderateOccasional exposure to moving mechanical parts and vehiclesMust be able to lift/carry 60lbs. occasionally; must be able to push/pull 60+ lbs.Occasionally must reach with arms and hands, climb or balanceAll mobility motions are required occasionally for indoor and outdoor environments (standing, walking, sitting, stooping, kneeling, crouching, crawling, squatting, and climbing)Range of motion and physical activity occurring randomlyThis job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the General Managers, or the Owners.You will be evaluated based on your performance of the objectives, duties, and responsibilities listed in this job description, the accomplishment of other assigned tasks, and adherence to Ashby Lumber’s Policies as outlined in the Employee Manual. Your supervisor or the Manager has the right to revise this job description at any time.This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.