Xfinity Retail Sales Consultant

Comcast; Williston (VT); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition reimbursement up to $8,000

Paid parental leave

Paid time off

401(k) savings plan with up to 6% matching

Discount tickets to Universal Resorts

Job summary

Comcast is seeking a full-time retail sales associate in Williston, Vermont to engage customers enthusiastically and provide outstanding service. Responsibilities include meeting sales targets, assisting with account inquiries, and being a brand ambassador for Comcast/Xfinity products.

The ideal candidate should have a high school diploma, be flexible with their schedule, and be able to lift 25-pound boxes. Benefits include medical, dental, and vision coverage, tuition reimbursement, and a 401(k) savings plan.

Qualifications

• Ability to adapt to a flexible work schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store continually.

Responsibilities

• Engage customers with enthusiasm and explain product features.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and enhance customer satisfaction.
• Help customers interpret account statements and process payments.
• Answer questions about services and manage account data.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Maintain expert knowledge of technology and services.
• Adhere to retail operational policies and procedures.

Education

High school diploma or equivalent

Job description

Job Summary

Hourly pay: $18.00 base + targeted commission. Total potential compensation $25.69 per hour. Position is full‑time retail sales associate at Comcast Xfinity stores.

Responsibilities

• Engage customers with enthusiasm and explain product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify account statements and process in‑store bill payments.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Maintain expert knowledge of technology, Comcast products, and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment by connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

Qualifications

• High school diploma or equivalent.
• Ability to adapt to a flexible work schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store continually.

Benefits & Perks

• Day‑one benefits: medical, dental, and vision coverage; Comcast Xfinity courtesy services in serviced areas; tuition reimbursement up to $8,000 (full‑time employees); paid parental leave; paid time off; 401(k) savings plan with up to 6% matching.
• Discount tickets to Universal Resorts and other employee perks.

Employee Expectations

• Apply operating principles as guidelines for job performance.
• Own the customer experience by putting customers first and making them promoters of products and services.
• Be enthusiastic learners, users, and advocates of our technology and services.
• Win as a team by working together and being open to new ideas.
• Participate in the Net Promoter System to gather employee and customer feedback.
• Drive results and growth.
• Support a culture of inclusion in all work.
• Act with integrity for employees, customers, investors, and communities.

EEO Statement

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. The employer ensures reasonable accommodations for individuals with disabilities.