Xfinity Retail Sales Consultant

Comcast (CC) of Willow Grove; Spokane (WA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Comcast XFINITY courtesy services

Discount tickets to Universal Resorts

Paid Parental leave

Tuition reimbursement up to $8,000

Paid Time Off

401K Savings Plan

And more

Job summary

Comcast in Spokane is seeking an enthusiastic Retail Sales Associate to engage customers, explain product features, and drive sales in a fast-paced environment.

You will provide exemplary service, help customers with account questions, and promote Comcast/Xfinity services while working a full-time, variable schedule. A strong customer focus and teamwork mindset are essential.

Qualifications

• High School Diploma / GED (Required)
• 2-5 Years relevant work experience
• Willingness to work a full-time, varied schedule including days/evenings/weekends/holidays

Responsibilities

• Engage customers with enthusiasm and demonstrate product features.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and follow up for service excellence.
• Assist customers with account statements and bill payments in-store.
• Answer questions on services, make changes to accounts, and process service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Maintain product knowledge and understand competitive offerings.
• Contribute to a fun, competitive store environment and promote digital options.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma or GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary $25.57+ Hourly (Pay is $17.20/hr. + $1,450/mo. Targeted Commission) Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

What you will be doing

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to ourcustomers’everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent
• Adjusting to a full time, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availabiity required)
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly
• Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff,be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a teammakebig things happen by workingtogether and being open to new ideas.
• Be an active part of the Net PromoterSystem,a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacksand helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Dowhat'sright for each other, our customers,investors,and our communities.

Perks and Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full Time employees)
• Paid Time Off
• 401K Savings Plan– with up to 6% dollar-to-dollar matching
• …and much more

Disclaimer

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills

• Communication
• Critical Thinking
• Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Compensation Base Pay: $17.20

Total Target Compensation (Base Pay plus Targeted Commission): $25.58

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.