Xfinity Retail Sales Consultant

Comcast; Pittsburgh (Allegheny County); On-site; USD 22,041 - 32,635; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid parental leave

Tuition reimbursement up to $8,000

401(k) savings plan with matching

Job summary

Comcast is hiring in Pittsburgh for a customer-focused role that emphasizes engaging customers and meeting sales targets. You will provide exceptional service, assist customers with account management, and promote Comcast products. Qualifications include a High School Diploma and 2-5 years of relevant experience. The role offers a base pay of $16.00/hour plus potential commission, along with comprehensive benefits including medical, dental, and tuition reimbursement.

Qualifications

• High School Diploma or equivalent.
• 2–5 years of relevant work experience.
• Ability to adapt to a flexible work schedule.

Responsibilities

• Engage customers with enthusiasm and demonstrate product features.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets through diligent follow‑up.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self-Motivation

Critical Thinking Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Job Summary

$23.69+ Hourly – Salary is $16.00/hour Base + Targeted Commission.

Job Description

What you will be doing

• Engage customers with enthusiasm and demonstrate product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret account statements and process bill payments in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures to ensure a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent.
• Ability to adapt to a flexible work schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

Perks and Benefits

• Day‑One benefits: Medical, Dental, and Vision coverage; Comcast XFINITY courtesy services; discount tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 (full‑time employees); paid time off; 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• Best‑in‑class benefits that support you physically, financially, and emotionally.

Skills

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self‑Motivation
• Critical Thinking Problem Solving
• Communication
• Resilience
• Professional Integrity

Additional Qualifications

• High School Diploma / GED.
• 2–5 years of relevant work experience.

Salary

Base Pay: $16.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $23.69 per hour. Potential upside for exceeding sales targets.

Education

High School Diploma / GED.

Certifications (if applicable)

None specified.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not comprehensive inventory of all duties, responsibilities, and qualifications.

Equal Opportunity Statement

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities receive reasonable accommodations. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.