Part-Time Hotel Front Desk Attendant

TRYP by Wyndham Pittsburgh/Lawrenceville; Pittsburgh (Allegheny County); On-site; USD 21,000 - 22,000; Full time

Job summary

TRYP Pittsburgh | Lawrenceville is seeking an enthusiastic front desk agent to welcome guests, manage accounts, answer inquiries, and field complaints to ensure an excellent guest experience. You will connect with housekeeping and coordinate reservations, playing a key role in delivering warm, personalized service.

Ideal candidates will have strong phone skills, superb time management, and a friendly, professional demeanor. This role is based on-site and pays hourly between $15 and $16.

Qualifications

• Experience handling telephone calls and stressful situations.
• Strong time management, organization, customer service, and interpersonal skills.
• 1+ year of hotel industry experience or related job preferred.
• High school diploma or GED required.
• Experience using Microsoft Office and reservation management systems.

Responsibilities

• Mitigate customer complaints as needed.
• Coordinate with housekeeping to prepare guest accommodations.
• Maintain accurate and up-to-date guest accounts.
• Handle incoming calls, online and in-person room bookings; answer questions about rates, rooms, amenities, rewards, and requests.
• Check guests in and out, issue keys and room numbers.

Skills

Telephone handling

Time management

Customer service

Interpersonal skills

Hotel industry experience

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment.

Compensation

$15 - $16 hourly

Responsibilities

• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems

About Company

Set in the historic Washington Education Center building at the base of the 40th Street Bridge, TRYP Pittsburgh | Lawrenceville is a boutique neighborhood hotel located in the center of what TIME and Money Magazines named "The Coolest Neighborhood in America." Steeped in neighborhood history and adorned with local art, the 108-room hotel is home to two restaurants, a coffee bar, spectacular rooftop city and neighborhood views, and two distinct event spaces for celebrations and events.

TRYP Pittsburgh | Lawrenceville is a local gathering place and a hidden gem destination just 3 minutes from Downtown Pittsburgh, 30 minutes from Pittsburgh International Airport, in the heart of one of the City's most celebrated art, dining, and shopping districts.