Front Desk Agent

Pyramid Global Hospitality; Cranberry Township (Butler County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Employee rates on hotel stays

Training and development opportunities

Job summary

A hospitality company in Cranberry Township is seeking a Guest Services Agent to provide exceptional customer service and create a welcoming atmosphere for guests. Ideal candidates will have at least one year in a customer service role, a pleasant personality, and the ability to thrive in a fast-paced environment. This full-time role involves assisting guests from their arrival to their room, ensuring a memorable stay.

Qualifications

• Minimum one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.

Responsibilities

• Welcome guests and assist with luggage.
• Provide knowledge about the hotel and local area.
• Ensure a personalized experience for every guest.
• Maintain cleanliness and organization of the entrance area and assist other attendants as needed.

Skills

Customer Service

Problem Solving

Teamwork

Verbal Communication

Problem solving

Stamina

Shift flexibility

Job description

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Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Located in the Cranberry Woods Business Park, the Pittsburgh Marriott North is Butler County’s premier full service hotel. Boasting newly renovated sleeping rooms, board rooms, lobby, ballroom and restaurant renovation the hotel is sure to impress its guests and employees! We want to continue our reputation for outstanding service and the best way to do that is to hire the most talented and driven individuals. If that sounds like you, you need to come see what a career with us can mean for you!

Job Summary

We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests. The bell person/guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• Escort and orient the guest to the front desk for check-in.
• Park and retrieve guests vehicles as requested
• Upon check-in, escort the guests and their luggage to their room. Explain our amenities and fun facts they should know about our hotel.
• Work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized
• Be the difference with all guest and employees and do more than just the norm

Qualifications

• At least one year in a customer service role with high guest interaction
• A valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personalityExcellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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