Writing & Learning Center Program Leader

University Of The, Inc.arnate Word; San Antonio (TX); Hybrid; USD 40,000 - 53,000; Full time

Job summary

University of the Incarnate Word in San Antonio, TX is seeking a WLC Program Leader to manage daily operations of the Writing and Learning Center and report to the Director of Learning Support Services.

The role includes hiring and training student tutors, supervising staff, coordinating tutor schedules and workshops, and ensuring accurate data, reports, and outreach efforts. A Bachelor's degree and experience in academic support are required.

Qualifications

• Bachelor's degree required.
• Preferred: English or writing-related field.

Responsibilities

• Manages daily operations of the Writing and Learning Center.
• Hires and trains student writing tutors and office assistants.
• Oversees tutoring schedules, front desk coverage, and student concerns.
• Tracks program data and prepares reports for leadership.
• Leads writing workshops and provides direct tutoring as needed.
• Manages program outreach, events, and web pages.

Skills

Communication

Adaptability

Multitasking

Confidentiality

Diversity

Compliance

Education

Bachelor's Degree

English or writing-related degree preferred

Job description

Please see Special Instructions for more details.

N/A.

Position Information

Position Title

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Writing and Learning Center ( WLC ) Program Leader is responsible for managing the daily operations of the Writing and Learning Center. The WLC Program Leader reports to the Director of Learning Support Services.

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties

Job Duty Name

Job Duty Name Daily Center Operations

Description of Job Duties

• Ensures that the Learning Support lab functions smoothly.
• Manages writing tutor schedules, including regular tutoring schedule and workshops as requested.
• Provides coverage for front desk, as needed, to include answering phones, making appointments, and responding to emails.
• Serves as first line of contact for student and tutor concerns.
• Troubleshoots technology used for tutoring.
• Updates binder with comprehensive program information.

Job Duty Name

Job Duty Name Student Supervision

Description of Job Duties

• Works with leadership to hire and train student writing tutors and office assistants.
• Maintains program hiring records and communicates with applicants for both Learning Support programs.
• Coaches writing tutors on working with students.
• Oversees tutors’ development of writing resources.

Job Duty Name

Job Duty Name Budget Tracking

Description of Job Duties

• Tracks student wages.
• Updates leadership as needed.

Job Duty Name

Job Duty Name Data and Reporting

Description of Job Duties

• Edits writing tutor session reports for tone, clarity, and grammar errors.
• Sends professors weekly reports.
• Compiles semester data and runs reports as requested.
• Sends students reminders as needed.

Job Duty Name

Description of Job Duties

• Manages program outreach, to include events, flyers, and social media.
• Updates and maintains program web pages.

Job Duty Name

Description of Job Duties

• Leads writing workshops (typically in-class).
• Provides direct tutoring as needed.

Job Duty Name

Job Duty Name Other Duties

Description of Job Duties

• Performs other duties as assigned.

Qualifications

Knowledge Skills and Abilities

• Outstanding oral and written communication; ability to adapt communication style to different audiences.
• Ability to adapt quickly to change and learn new technologies as needed.
• Ability to effectively handle multiple priorities.
• Ability to handle confidential information in a professional manner.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .

Required Education

Bachelor’s Degree.

Required Work Experience

One (1) year of experience working in academic support or closely related field.

Preferred Qualifications

• Bachelor’s Degree in English or other writing-related field.
• Experience working in a writing center in higher education.

Required Certifications, Licenses or Registrations

None specified.

Work Hours

Monday through Friday 8am to 5pm with extended hours as needed to meet departmental goals.

Physical Demands

Typical office environment.

Posting Number

Posting Number AS2307PO

Number of Vacancies

Number of Vacancies 1

Job Type

Job Type Full Time

Job Category

Job Category Administrator (exempt)

Desired Start Date

Desired Start Date 10/01/2026

Position End Date (if temporary)

Reports to

Reports to Director of Learning Support Services

Salary $46,500 Annualized

Open Date

Open Date 08/27/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicant

N/A.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Required Documents

• Resume
• Cover Letter/Letter of Application
• Professional Reference Contacts

Optional Documents

• Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • UIW Website
  • HigherEdJobs.com
  • Indeed
  • LinkedIn
  • WorkplaceDiversity.com
  • HispanicDiversity.com
  • BlackJobCenter.com
  • WomensJobCenter.com
  • VeteransConnect.com
  • Personal Referral
  • Employee Referral
  • Other
• If you selected other, please tell us where?

  (Open Ended Question)

• * What is the highest level of education you have achieved?
  • Less than Bachelor's Degree
  • Bachelor's Degree
  • Master's Degree
  • PHD or higher
• * How many years of experience do you have working in academic support or closely related field?
  • Less than 1 year
  • 1 year
  • 2 years
  • 3 years
  • 4 or more years
• * Describe your experience providing writing assistance in educational settings.

  (Open Ended Question)