Writer, System Operations Procedures (Hybrid Schedule)

Eversource; Berlin (CT); Hybrid; USD 120,000 - 133,000; Full time

Job summary

Eversource is hiring for a System Operations Procedures professional to create, maintain and publish detailed procedures for the distribution system across CT and surrounding regions.

Responsibilities include updating documents for regulatory changes, ensuring alignment with NERC/ISO-NE, coordinating with internal teams and external partners, and supporting audits with evidence gathering. Travel between MA, CT, NH may be required.

Qualifications

• Bachelor’s degree in a relevant engineering field or equivalent
• Experience with electric distribution/regulatory environments preferred
• Strong writing and procedure documentation abilities

Responsibilities

• Create, maintain and publish distribution system operations procedures for CT and the region
• Update procedures to reflect system changes and regulatory updates
• Ensure procedures comply with NERC, ISO-NE and other obligations
• Coordinate with internal teams, ISO-NE, and neighboring utilities
• Review events and prepare incident analyses as needed
• Support audits with documentation and evidence gathering
• Represent procedures in meetings and industry forums
• Travel as required between MA, CT, NH for role needs

Skills

Power systems knowledge

Regulatory compliance

Documentation

Written & verbal communication

Analytical thinking

Schematic interpretation

Stakeholder collaboration

Microsoft Office

Outlook & databases

Education

Bachelor’s Degree in Electrical Engineering Technology or related discipline

Tools

Microsoft Office Suite

Outlook

Databases

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days.

Role and Scope of Position

Create, maintain and publish distribution System Operations procedures for Eversource. Selected Candidates may be asked to submit a writing sample.

Essential Functions

• Develops, revises, and publishes detailed instructions, procedures, and guidelines for the operation of the distribution system in CT and WMA.
• Maintains and updates Eversource System Operations procedures to ensure accuracy and alignment with current system configurations.
• Identifies procedural and regulatory changes and incorporates necessary updates into System Operations procedures.
• Ensures procedures comply with NERC Reliability Standards, ISO-NE requirements, and other applicable regulatory obligations.
• Coordinates with Eversource departments, ISO-NE, neighboring utilities, and member organizations to gather information needed for procedure development and updates.
• Performs periodic reviews of System Operations procedures and substation operating instructions to ensure accuracy, consistency, and compliance.
• Represents System Operations Procedures in meetings, committees, and industry forums.
• Participates in event review teams and prepares incident analyses as requested by Operations management.
• Provides documentation, gathers evidence, and supports compliance audits.

Technical Knowledge/Skills

• Knowledge of electric transmission and distribution system operations.
• Understanding of system components and their operational functions.
• Knowledge of regulatory and compliance requirements (e.g., NERC, ISO-NE).
• Familiarity with document management systems.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to read and interpret electrical schematic diagrams.
• Ability to collaborate effectively with internal stakeholders and external partners.
• Proficiency with Microsoft Office Suite, Outlook, and databases.

Education

• Bachelor’s Degree in Electrical Engineering Technology or a related discipline, or an equivalent combination of education and experience.

Experience

• Five (5) to eight (8) years of experience in electric power distribution, transmission, or generation preferred.
• Two (2) years of System Operator experience preferred.
• Two (2) years of procedure writing experience preferred.

Licenses & Certifications

• Valid motor vehicle operator’s license.

Working Conditions

• Must be available for emergency restoration assignments as required.
• Must be able to travel between MA, CT, and NH as needed.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $119,870.00-$133,190.00.

Worker Type

• Regular

Number of Openings

• 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard Poor's 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.