Senior Analyst, Operations Technology ( Hybrid Schedule)

Eversource; Berlin (CT); Hybrid; USD 115,000 - 128,000; Full time

Benefits offered by this job

Competitive total rewards program

Potential incentive

Job summary

Eversource is seeking an experienced IT business analyst to maintain and enhance the Business Technology suite within the Operations organization. You will balance user needs with IT requirements, gather requirements, manage projects, and communicate changes across teams.

The role requires 5–8 years in electric/gas utility, strong communication, and knowledge of development methodologies. Hybrid work arrangement and travel may be required.

Qualifications

• Bachelor’s degree, or the equivalent combination of education and related experience.
• Master’s degree is desirable.
• Minimum of five (5) to eight (8) years of electric and/or gas utility or related experience is required.
• Solid conceptual knowledge of Information Technology.

Responsibilities

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Establishes and maintains a cross-functional group of business support employees, responsible for testing defects, enhancements, regression, and new releases/upgrades.
• Determines which technology tools will be needed to support all systems; ensures business support group has access to those tools and are trained to use them.
• Coordinates with IT to establish dates for releases and when code will be available to test.
• Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
• Escalates any failures in testing to IT and coordinates retesting with BSG.
• Approves test results, and ensures evidence is documented on team site.
• Partners with IT to develop end-user communication plans and ensure communications are distributed prior to production changes.
• Collects field feedback from users after release to identify issues.

Skills

Systems development methodologies

Project management

Applications development and support

Communication skills

Technology change management

Education

Bachelor’s degree

Master’s degree desirable

Job description

Eligibility and Work Arrangement

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. Role and Scope of Position: Under minimal supervision, responsible for on-going maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes participation in requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to become a subject-matter expert in one or more technology solutions and related business processes, including maintaining knowledge of emerging technologies.

Responsibilities

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Establishes and maintains a cross-functional group of business support employees, who will be responsible for testing defects, enhancements, regression, and new releases/upgrades.
• Determines which technology tools will be needed to support all systems; ensures business support group (BSG) employees have access to those tools and are trained to use them.
• Determines collaboration mechanisms; build email groups, SharePoint sites, and establishes partnerships among BSG to aid with end-to-end process testing.
• Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
• Coordinates with IT team to establish dates for releases and when development systems will be available to test.
• Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
• Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
• Escalates any failures in testing to IT team; coordinates retesting with BSG.
• Approves test results, and ensures evidence is documented on team site.
• Partners with IT team to develop end-user communication plan and content and ensures these communications are distributed prior to changes being implemented in Production.
• Collects field feedback from users after release to identify any new issues or unexpected results; elevate to IT team to troubleshoot issues.

Technical Knowledge/Skill/Education/Licenses/Certifications

• Technical Knowledge/Skill: Knowledge of and experience with systems development methodologies and project management.
• Knowledge of the applications development and support process.
• Excellent communication and presentation skills required.
• Broad knowledge of technologies and technology issues, with experience in technology change management.
• Education: Bachelor’s degree, or the equivalent combination of education and related experience.
• Master’s degree is desirable.
• Project management education/experience desirable.
• Experience: Minimum of five (5) to eight (8) years of electric and/or gas utility or related experience is required.
• Must have a solid conceptual knowledge of Information Technology.
• Licenses & Certifications: None.

Working Conditions: Must be available to work emergency storm assignment as required. Must be available to travel between MA/CT/NH as necessary.

Compensation and Benefits:

• Eversource offers a competitive total rewards program.
• Salary is commensurate with your experience.
• This position is eligible for a potential incentive.
• The annual salary range for this position is: $115,020.00-$127,800.00.

Worker Type: Regular Number of Openings: 1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

VEVRRA Federal Contractor

VEVRRA Federal Contractor.

Eversource Energy Equal Opportunity Employment

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Who we are:

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team‑talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.