Writer, System Operations Procedures (Hybrid Schedule)

Eversource Energy; Berlin (CT); Hybrid; USD 120,000 - 133,000; Full time

Job summary

Eversource Energy in Connecticut is seeking a skilled professional to create, maintain, and publish distribution System Operations procedures for the company. Selected candidates may be asked to submit a writing sample.

The role involves updating procedures to align with current configurations and complying with NERC/ISO-NE requirements. You will coordinate with internal teams, ISO-NE, and member utilities, and support audits and incident analyses as needed.

Qualifications

• Bachelor's degree in Electrical Engineering Technology or related discipline, or equivalent education/experience.
• Five to eight years of electric power distribution, transmission, or generation experience preferred.
• Two years of System Operator experience preferred.
• Two years of procedure writing experience preferred.
• Valid motor vehicle operator's license.

Responsibilities

• Develop, revise, and publish detailed distribution system operation procedures for CT and WMA.
• Maintain and update System Operations procedures to reflect current configurations.
• Incorporate regulatory changes into procedures per NERC/ISO-NE.
• Coordinate with departments, ISO-NE, utilities, and member organizations for information.
• Conduct periodic reviews for accuracy and compliance.
• Represent Procedures in meetings, committees, and industry forums.
• Support incident analyses and event reviews for Operations management.
• Provide documents and evidence to support audits.

Skills

Electric distribution ops

Regulatory compliance

Document management

Communication skills

Analytical thinking

Schematic reading

Stakeholder collaboration

MS Office / databases

Education

Bachelor's Degree in Electrical Engineering Technology or related discipline

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days.

Role and Scope of Position

Create, maintain and publish distribution System Operations procedures for Eversource. Selected Candidates may be asked to submit a writing sample.

Essential Functions

• Develops, revises, and publishes detailed instructions, procedures, and guidelines for the operation of the distribution system in CT and WMA.
• Maintains and updates Eversource System Operations procedures to ensure accuracy and alignment with current system configurations.
• Identifies procedural and regulatory changes and incorporates necessary updates into System Operations procedures.
• Ensures procedures comply with NERC Reliability Standards, ISO-NE requirements, and other applicable regulatory obligations.
• Coordinates with Eversource departments, ISO-NE, neighboring utilities, and member organizations to gather information needed for procedure development and updates.
• Performs periodic reviews of System Operations procedures and substation operating instructions to ensure accuracy, consistency, and compliance.
• Represents System Operations Procedures in meetings, committees, and industry forums.
• Participates in event review teams and prepares incident analyses as requested by Operations management.
• Provides documentation, gathers evidence, and supports compliance audits.

Technical Knowledge/Skills

• Knowledge of electric transmission and distribution system operations.
• Understanding of system components and their operational functions.
• Knowledge of regulatory and compliance requirements (e.g., NERC, ISO-NE).
• Familiarity with document management systems.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to read and interpret electrical schematic diagrams.
• Ability to collaborate effectively with internal stakeholders and external partners.
• Proficiency with Microsoft Office Suite, Outlook, and databases.

Education

Bachelor's Degree in Electrical Engineering Technology or a related discipline, or an equivalent combination of education and experience.

Experience

• Five (5) to eight (8) years of experience in electric power distribution, transmission, or generation preferred.
• Two (2) years of System Operator experience preferred.
• Two (2) years of procedure writing experience preferred.

Licenses & Certifications

Valid motor vehicle operator's license.

Working Conditions

• Must be available for emergency restoration assignments as required.
• Must be able to travel between MA, CT, and NH as needed.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $119,870.00-$133,190.00

Worker Type

Regular

Number of Openings

1

Emergency Response

Responding to emergency situations to meet customers' needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor