Analyst, Operations Technology (Hybrid Schedule)

Eversource; Berlin (CT); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Total rewards program

Incentive eligibility

Job summary

Eversource is seeking a Business Technology professional within the Operations organization to maintain and enhance the suite of digital solutions. You will balance user needs with IT requirements and support ongoing improvements.

Role involves requirements gathering, project management, change management, testing, KPI/report development, and user liaison. Maximo experience and supply chain exposure are preferred; travel between MA/CT/NH may be required.

Qualifications

• 3–5 years electric and/or gas utility experience.
• Bachelor’s degree or equivalent combination of education/experience.
• Knowledge of IT applications development and support processes.

Responsibilities

• Maintains and enhances the Business Technology suite within Operations.
• Gathers requirements, manages projects, and coordinates changes and testing.
• Writes test scripts and coordinates with IT and Operations teams.
• Collects user feedback and prioritizes improvements.
• Liaises with end users and IT to schedule releases and tests.

Skills

Relationship building

People management

Teamwork

Change leadership

Strategic communication

Customer focus

Ownership and accountability

Education

Bachelor’s degree or equivalent

Tools

Maximo

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

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Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Role and Scope of Position: Under general supervision, responsible for on-going maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements.

Responsibility includes participation in one or more of: requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to perform support and maintenance functions in one or more technology specialties. Expected to liaise with a given set of technology end users.

Essential Functions: Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed. Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements. Coordinates with IT team to establish dates for releases, and to determine when code will be available to test. Coordinates with IT team to establish dates for releases and when development systems will be available to test. Works with BSG (Business Support Group) to write test scripts and identifies regression scripts to run; publishes on team site. Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed. Escalates any failures in testing to IT team; coordinates retesting with BSG. Approves test results, and ensures evidence is documented on team site. Partners with IT team to coordinate releases with System Operations Centers. Collects field feedback from users after release to identify any new issues or unexpected results; elevate to IT team to troubleshoot issues.

Previous experience using Maximo would be preferred and Supply Chain experience is also preferred.

Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill: Knowledge of the applications development and support process. Excellent communication and presentation skills required Broad knowledge of technologies and technology issues, with experience in technology change management Education: Bachelor’s degree, or the equivalent combination of education and related experience Experience: Minimum of 3 to 5 years of electric and/or gas utility or related experience is required Must have a solid conceptual knowledge of Information Technology Licenses & Certifications: None

Working Conditions: Must be available to work emergency storm assignment as required. Must be available to travel between MA/CT/NH as necessary.

Compensation and Benefits

• Eversource offers a competitive total rewards program.
• Check out our careers site for an overview of our benefits programs.
• Salary is commensurate with your experience.
• This position is eligible for a potential incentive.
• The annual salary range for this position is: $90,160.00-$100,180.00
• Worker Type: Regular
• Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system.

Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.