Writer/Manager

PNW Automotive; Astoria (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO and paid holidays

Health savings account

Employee discount

Professional development assistance

Leadership role with real ownership

Friendly clientele and quality service

Job summary

PNW Automotive in Astoria, OR is seeking an experienced Service Manager/Writer to lead our front-of-house operations. You will coach the team, route work, sell service, and ensure a superior customer experience.

You’ll work with the owner on payroll, scheduling, and HR documentation, while driving revenue and efficiency in a four-day workweek shop known on the Oregon Coast for honesty and quality.

Qualifications

• 2+ years in a management or supervisory role in automotive service.
• 1+ years in direct sales or proven ability to present recommendations.
• Hands-on experience with shop management software.
• Ability to juggle competing priorities in a busy shop.
• Strong written and verbal communication.
• Basic computer skills: Windows, email, spreadsheets, 40+ WPM.

Responsibilities

• Lead the team: set expectations, coach, follow through, and uphold standards and values.
• Keep cars moving: manage workflow from drop-off to delivery with dispatching and bottleneck removal.
• Assist in selling service: present repair recommendations, hit daily targets and revenue goals.
• Take care of customers: address complaints, solve problems early, coach staff to deliver great service.
• Watch the numbers: control costs without sacrificing quality, seek efficiencies.
• Handle the admin side: work with the owner on payroll, scheduling, and HR docs.
• Pitch in: assist with tasks as needed to keep the shop running smoothly.

Skills

Management or supervisory experience

Direct sales experience

Shop management software

Prioritization under pressure

Written and verbal communication

Basic computer skills

Physical ability

High standards

Job description

Run the front of the house at Astoria's top independent repair shop, and have Saturday through Monday to yourself.

PNW Automotive is a women/veteran-owned shop on the Oregon Coast specializing in European, Asian, luxury, hybrid, and EV vehicles. Our ASE-certified technicians bring 40+ years of combined experience, and we back every repair with a 3-Year/36,000-Mile local warranty plus nationwide coverage.

We're growing, and we need an experienced Service Manager/Writer to take the wheel. This is a true leadership seat, not a trainee role. If you've already run a shop, sold service, and built a team that delivers, we want to talk.

What your days look like

• Leading the team: set clear expectations, coach, follow through, and hold everyone (yourself included) to our standards and values.
• Keeping cars moving: manage workflow from drop-off to delivery with our workflow systems and real-time dispatching, and clear bottlenecks before they stall the day.
• Assist in Selling service: present repair recommendations confidently, understand what's necessary and what's just good to know, hit daily targets, and help the shop reach and hold its revenue goals.
• Taking care of customers: address complaints and negative feedback directly, solve problems early, and coach staff to deliver the experience our customers expect.
• Watching the numbers: control costs without cutting quality, and find efficiencies.
• Handling the admin side: work with the owner on payroll, scheduling, and HR documentation.
• Pitching in: if the shop needs something done, you do it or see that it gets done.

You’ll report directly to the owner.

What you bring

Experienced candidates only, please. This position does not include on-the-job management training.

• 2+ years in a management or supervisory role, ideally in automotive service
• 1+ years in direct sales, or a clear track record of presenting recommendations comfortably
• Hands-on experience with shop management software
• The ability to juggle competing priorities in a busy, high-interruption shop while staying calm and focused
• Strong written and verbal communication: professional emails, tough customer conversations, and clear direction to your team
• Basic computer skills: Windows, email, spreadsheets, and typing or dictating 40+ WPM
• The physical ability to get in and out of a variety of vehicles and to drive customers or vehicles as needed
• High standards, with no corner-cutting

What you get

• A four-day work week: Tuesday-Friday, 10-hour days
• Health, dental, vision, and life insurance after 90 days
• A 401(k) with company match
• PTO and paid holidays
• A health savings account
• An employee discount
• Professional development assistance
• A key leadership role with real ownership and room to grow
• Friendly clientele, specialty vehicles, and a team that takes pride in its work
• A shop known on the Oregon Coast for honesty, quality, and doing right by the customer