Service Manager & Writer — Four‑Day Week, Growth Path

PNW Automotive; Astoria (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO and paid holidays

Health savings account

Employee discount

Professional development assistance

Leadership role with real ownership

Friendly clientele and quality service

Job summary

PNW Automotive in Astoria, OR is seeking an experienced Service Manager/Writer to lead our front-of-house operations. You will coach the team, route work, sell service, and ensure a superior customer experience.

You’ll work with the owner on payroll, scheduling, and HR documentation, while driving revenue and efficiency in a four-day workweek shop known on the Oregon Coast for honesty and quality.

Qualifications

• 2+ years in a management or supervisory role in automotive service.
• 1+ years in direct sales or proven ability to present recommendations.
• Hands-on experience with shop management software.
• Ability to juggle competing priorities in a busy shop.
• Strong written and verbal communication.
• Basic computer skills: Windows, email, spreadsheets, 40+ WPM.

Responsibilities

• Lead the team: set expectations, coach, follow through, and uphold standards and values.
• Keep cars moving: manage workflow from drop-off to delivery with dispatching and bottleneck removal.
• Assist in selling service: present repair recommendations, hit daily targets and revenue goals.
• Take care of customers: address complaints, solve problems early, coach staff to deliver great service.
• Watch the numbers: control costs without sacrificing quality, seek efficiencies.
• Handle the admin side: work with the owner on payroll, scheduling, and HR docs.
• Pitch in: assist with tasks as needed to keep the shop running smoothly.

Skills

Management or supervisory experience

Direct sales experience

Shop management software

Prioritization under pressure

Written and verbal communication

Basic computer skills

Physical ability

High standards

Job description

PNW Automotive in Astoria, OR is seeking an experienced Service Manager/Writer to lead our front-of-house operations. You will coach the team, route work, sell service, and ensure a superior customer experience.

You’ll work with the owner on payroll, scheduling, and HR documentation, while driving revenue and efficiency in a four-day workweek shop known on the Oregon Coast for honesty and quality.