World-Class Guest Experience Lead

Broward-Center-For-the-Performing-Arts; Fort Lauderdale (FL); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The Broward Center for the Performing Arts (and The Parker) seeks a personable Guest Experience Manager to lead guest services, supervise staff, and enhance every guest’s journey at events. This role supports onboarding, training, and accessibility initiatives to ensure a consistently exceptional experience for patrons and artists.

You will collaborate with production, ticketing, operations, and safety teams to deliver a safe, joyful arrival and departure experience while maintaining brand

Competenze

• 2+ years in customer service or live events is preferred.
• Experience supervising staff and coordinating teams.
• Strong communication and hospitality orientation.
• Knowledge of accessibility requirements is a plus.
• Ability to train and coach team members for performance improvement.

Mansioni

• Supervise department staff and coordinate with Human Resources and Director of Guest Experience.
• Provide world-class service to guests at events, by phone, or email.
• Greet guests, assist with questions, and facilitate guest flow and experience.
• Develop and deliver ongoing training for Guest Experience staff, including onboarding and safety procedures.
• Monitor incidents, coordinate with security and operations, and report to management.
• Coordinate accessibility resources and ensure inclusive service for guests with disabilities.
• Oversee scheduling for supervisors, ushers, and support staff and manage inventory as needed.

Conoscenze

Customer service

Staff supervision

Event operations

Bilingual English/Spanish

Training and coaching

Formazione

AA/AS Degree or Higher preferred

Descrizione del lavoro

The Broward Center for the Performing Arts (and The Parker) seeks a personable Guest Experience Manager to lead guest services, supervise staff, and enhance every guest’s journey at events. This role supports onboarding, training, and accessibility initiatives to ensure a consistently exceptional experience for patrons and artists.

You will collaborate with production, ticketing, operations, and safety teams to deliver a safe, joyful arrival and departure experience while maintaining brand