Guest Experience Supervisor - Event

Performing Arts Center Authority; Fort Lauderdale (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Broward Center for the Performing Arts and The Parker seek a Guest Experience Supervisor to oversee guest services operations, prepare event logistics, and lead front-of-house teams. You will ensure a seamless, world-class experience from arrival to departure for all guests and artists.

The role requires excellent communication, a positive, calm demeanor in pressure, and the ability to train ushers and volunteers. Bilingual ability and flexible scheduling are valued traits for this position.

Qualifications

• High school diploma or equivalent.
• Strong customer service mindset with a positive attitude.
• Ability to communicate effectively in English; Spanish preferred.

Responsibilities

• Coordinate day-of-event guest services and operations for events.
• Open and manage lobby and house doors on time.
• Monitor guest activity and ensure safe, first-class experiences.
• Provide accessibility assistance and coordinate resources as needed.
• Complete event reports and communicate incidents to management.

Skills

Customer focus

Teamwork

Accountability

Time management

Communication

Spanish fluency (preferred)

Education

High school diploma or equivalent

Tools

Word

Outlook

Excel

PowerPoint

Job description

Position SummaryThe Guest Experience Supervisor at the Broward Center for the Performing Arts and The Parker is highly personable, friendly and focused on delivering a grand sense of occasion for all guests. This position is responsible for supervising various guest service operations and team members that provide exceptional guest and artist experiences.Essential FunctionsExhibit a positive attitude with consideration for others.Coordinate day-of-event guest services in the PACA venue as assigned by executing the operational plan for guest and performance needs, customer service, emergencies and safety—ensuring every guest enjoys a seamless and first-class experience from arrival to departure.To provide consistent “world-class” service to discriminating patrons to ensure a dynamic service experience, whether it by phone, in person or at an event.Assist with training team members including Head Ushers and volunteers to create a positive experience for all patrons.Report all incidents to the Director or Management; including but not limited to injuries or health related issues, lost or damaged property, and alcohol related incidents.Provide accessibility assistance to guests and coordinate accessibility resources.Coordinate SEAS presentations with the SEAS Supervisor and the Education department.Distribute information and coordinate Head Ushers, Volunteers, Parking Garage, Police and Valet activity.Implement Cue Time with Volunteers as needed.Ensure proper and accurate signage is displayed on campus and within the venues for all events.Assure programs, handouts, and inserts are provided and properly allocated.Open lobby doors and house doors at the correct designated time.Operate House Chimes during performances and make clear and concise PA announcements.Monitor guest activity, arrival, seating, and exiting, to ensure implementation of proper procedures.Complete Head Usher checkout for each event as assigned.Secure building and transfer to Security upon completion of responsibilities.Prepare and distribute appropriately all identified Front of House reports.Identify and take corrective action for areas in need of repair or enhancement to prepare and maintain guest areas.Demonstrate excellent organizational skills, multitask abilities, and be proficient in time management.Complete additional responsibilities as assigned.Core CompetenciesCustomer Focus – Deliver responsive, courteous service that creates a positive experience.Teamwork – Collaborate effectively to achieve departmental and organizational goals.Accountability – Take ownership of work, follow through on commitments, and demonstrate sound judgment.Supervisory Responsibilityn/aKnowledge and AbilitiesMaintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays, and events required.Communicate effectively in English, both verbally and in writing. Spanish fluency preferred.Able to lift and distribute program boxes weighing up to 25 pounds.Able to learn, assist, and train in evacuation procedures and emergency conditions.Communicate effectively, both verbally and written, in English.Able to remain calm in stressful situations.Skilled in implementing quality customer service.Knowledge of executing scheduled events.Able to work effectively and positively with others.Experience in Windows based programs, including Word, Outlook, Excel, PowerPoint and a plus.Desired QualificationsHigh School, High School Equivalent, or Higher: General/Business/or any equivalent combination of training and experience.