World-Class Customer Experience Specialist

Melaleuca Inc.; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Open-door policy

Family-like culture

Job summary

Melaleuca Inc. seeks a professional customer service associate to handle calls, process orders, and provide product information. The role emphasizes delivering why we delight customers and increasing order size through suggestive selling.

Strong communication, accuracy, and the ability to work under pressure are essential. Ideal candidates can type quickly, manage routine enrollments, and navigate multiple systems while maintaining high service standards.

Qualifications

• Typing 30 wpm required.
• 10-key by touch required.
• Strong written and verbal communication skills.
• Able to analyze problems and route customers appropriately.
• Independent and professional work style.
• Ability to work under stress and maintain accuracy.
• Excellent phone etiquette and listening skills.
• Attention to detail in order entry and documentation.

Responsibilities

• Analyze customer situations and determine the appropriate department to transfer to.
• Take telephone orders accurately and input into the computer system.
• Inform customers about new products, sales aids and monthly specials.
• Perform suggestive selling by recommending additional products or services.
• Complete various order forms accurately and completely.
• Enroll new customers by verifying information over the phone.
• Perform other duties as assigned or needed.

Skills

Typing 30 wpm

10-key by touch

Communication skills

Problem analysis

Independence

Stress tolerance

Phone etiquette

Attention to detail

Tools

Computer basics

Job description

Melaleuca Inc. seeks a professional customer service associate to handle calls, process orders, and provide product information. The role emphasizes delivering why we delight customers and increasing order size through suggestive selling.

Strong communication, accuracy, and the ability to work under pressure are essential. Ideal candidates can type quickly, manage routine enrollments, and navigate multiple systems while maintaining high service standards.