Delight-Driven Customer Service Specialist

Melaleuca: The Wellness Company; Idaho Falls (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Melaleuca: The Wellness Company is seeking a Customer Service Specialist to join our Call Center. You will handle calls, guide customers, process orders, and upsell where appropriate, delivering a world-class experience.

The role emphasizes accuracy, fast response times, and professional communication. Ideal candidates have strong typing, problem-solving skills, and the ability to work under pressure in a dynamic, values-driven team environment.

Qualifications

• Quality scores that meet established standards.
• 10 key by touch.
• Typing 30 wpm.
• Ability to analyze problems.
• Written and verbal communication skills.
• Ability to work under stress.
• Sit with intermittent walking.
• Manual dexterity for duties such as stapling, collating, sorting, filing, typing, writing.
• Communicate (hearing & speech) with individuals in person and by phone.
• Visually read reports, computer screens, etc.

Responsibilities

• Analyzes customer situations and determines which department to route to for best service.
• Receives telephone orders accurately and courteously.
• Offers information on new products, sales aids and monthly product specials.
• Performs up-selling by recommending additional products or services.
• Completes order forms completely and accurately.
• Completes new customer phone enrollments by obtaining and verifying information.

Skills

Typing 30 wpm

10 key by touch

Quality scores

Problem analysis

Written & verbal comms

Work under stress

Intermittent walking

Manual dexterity

Phone communication

Tools

Computer systems

Job description

Melaleuca: The Wellness Company is seeking a Customer Service Specialist to join our Call Center. You will handle calls, guide customers, process orders, and upsell where appropriate, delivering a world-class experience.

The role emphasizes accuracy, fast response times, and professional communication. Ideal candidates have strong typing, problem-solving skills, and the ability to work under pressure in a dynamic, values-driven team environment.