Wellness Customer Experience Specialist

Melaleuca Inc.; Idaho Falls (ID); On-site; USD 32,000 - 52,000; Full time

Job summary

Melaleuca Inc. in Idaho Falls is seeking a customer service representative to answer calls, process orders, and deliver a world-class experience. You will determine the best department for the customer, enter orders accurately, and provide information on new products and monthly specials.

The role emphasizes up-selling, accurate data entry, and professional communication under pressure, with opportunities to contribute to a friendly, values-driven workplace.

Qualifications

• Quality scores that meet established standards.
• 10 key by touch and typing 30 wpm for accurate data entry.
• Ability to analyze problems and route to the appropriate department.
• Strong written and verbal communication, with professionalism under pressure.

Responsibilities

• Analyzes customer situations and determines which department the customer needs to speak with in order to serve them the best.
• Receives telephone orders by accurately interfacing with customers and entering orders correctly by operating a computer terminal.
• Offers information on new products, sales aids and monthly product specials.
• Performs suggestive sales by recommending additional products or services.
• Completes various order forms completely and accurately.
• Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.

Skills

Typing 30 wpm

10 key by touch

Strong communication

Problem analysis

Independent work

Written communication

Job description

Melaleuca Inc. in Idaho Falls is seeking a customer service representative to answer calls, process orders, and deliver a world-class experience. You will determine the best department for the customer, enter orders accurately, and provide information on new products and monthly specials.

The role emphasizes up-selling, accurate data entry, and professional communication under pressure, with opportunities to contribute to a friendly, values-driven workplace.