Customer Service (7 days per month)

Melaleuca Inc.; Rexburg (ID); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Great culture

Open-door policy

Employee discounts

Job summary

Melaleuca Inc. is seeking a Customer Service Specialist for our Rexburg call center. The role focuses on delivering a world-class customer experience, processing orders accurately, and upselling relevant products to increase order value.

You will route inquiries to the correct department, provide information on products and specials, and enroll new customers by phone with professionalism and efficiency. This is a fast-paced, team-driven environment with a strong culture.

Qualifications

• Excellent communication and customer service skills.
• Ability to upsell and provide world-class service.
• Accurate data entry and typing accuracy.
• Ability to work effectively under pressure in a fast-paced environment.
• Team player with a professional demeanor.

Responsibilities

• Analyzes customer situations to route to the proper department (Product Info, Services, Marketing, etc.).
• Receives telephone orders accurately by interfacing with customers and entering orders correctly.
• Offers information on new products, sales aids, and monthly specials.
• Performs suggestive selling by recommending additional products or services.
• Completes order forms accurately and completely.
• Handles new customer enrollments by verifying information over the phone.

Skills

Quality scores

10-key by touch

Typing 30 wpm

Problem analysis

Independent work

Written and verbal communication

Work under stress

Phone and in-person communication

Reading reports

Attention to detail

Computer skills

Sales experience helpful

Job description

Company Profile

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.

Overview

Answers calls in a professional and courteous manner with a goal of having the customer feeling "delighted". Give a World- Class customer experience. Increase average order size using effective up-selling techniques. Urgently answers calls during times that customers are in queue such that no customer waits more than 20 seconds.

Responsibilities

Essential

• Analyzes customer situations and determines which department the customer needs to speak with in order to serve them the best (i.e., Product Information line, Services Support, Customer Assistance, Marketing Support, Field Support).
• Receives telephone orders by accurately and courteously interfacing with customers and entering orders correctly by operating a computer terminal, etc.
• Offers information on new products, sales aids and monthly product specials.
• Performs suggestive sales by recommending additional products or services.
• Completes various order forms completely and accurately.
• Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.

Additional

• Performs other duties as assigned or needed.

Qualifications

Essential

• Quality Scores that meet established standards
• 10 key by touch.
• Typing 30 wpm.
• Ability to analyze problems.
• Ability to work independently and professionally.
• Written and verbal communication skills.
• Ability to work under stress.
• Sit with intermittent walking.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
• Communicate (hearing & speech) with individuals in person and by phone.
• Visually read reports, computer screen, etc.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.

Additional

• Computer experience helpful.
• Previous Sales experience helpful.

Why Melaleuca

Great culture—you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis—it feels more like a family than a multi-national corporation.