Workstation Support/ Desktop Admin

PTR Global; Richmond (VA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical and dental benefits

401K contributions

PTO and sick leave

Job summary

A leading IT solutions provider based in Richmond, Virginia is seeking a skilled LAN Administrator with at least 3 years of experience in desktop support. The role involves troubleshooting, imaging, and configuring workstations while providing excellent customer service. Candidates should be proficient in Windows 11 and Office365. The position is contract-based and offers a competitive pay rate of $25 to $27 per hour.

Qualifications

• Minimum of 3+ years of experience as a Desktop Technician/Administrator.
• Proficiency in Windows 11 and Office365 products.
• Strong customer service skills and effective communication.

Responsibilities

• Provide desktop support and troubleshoot imaging issues.
• Configure and test client workstations for secure access.
• Install and configure software and operating systems.

Skills

Desktop support

Troubleshooting

Customer service

Imaging via SCCM

Windows 11

Education

High School Diploma or Equivalency

Tools

Office365

SCCM

Job description

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Position: LAN Administrator

Location: Richmond, Virginia 23227

Duration: 12 months

Job Overview

We are seeking a skilled LAN Administrator to join our team in Richmond, Virginia. The ideal candidate will have a strong background in desktop support and administration, with expertise in troubleshooting, imaging, and configuring workstations. This role requires a proactive individual with excellent customer service skills and the ability to work collaboratively in a team environment. The position includes an on‑call rotation and requires local candidates only.

Responsibilities

• Provide desktop support and administration, including troubleshooting and resolving imaging issues for PCs, laptops, tough books, and tablets.
• Configure and test client workstations for access using secure token identification.
• Install and configure software, hardware, and operating systems, including Windows 11 and Office365 products.
• Support connectivity requirements such as Ethernet and TCP/IP.
• Diagnose and troubleshoot computer issues, including imaging via SCCM and handling large volumes of imaging requests.
• Support cell phones, iPads, HP printers, and OCE plotters as needed.
• Provide excellent customer service by addressing issues promptly and keeping clients informed.
• Manage workload effectively by prioritizing tasks and adapting to changing situations.
• Collaborate with team members to ensure productivity and minimize downtime.

Qualifications

• Minimum of 3+ years of experience as a Desktop Technician/Administrator.
• Proficiency in Windows 11, Office365 products, Outlook, Teams, and OneDrive.
• Experience with imaging via SCCM and troubleshooting imaging issues.
• Strong customer service skills and the ability to communicate effectively with clients.
• Excellent problem-solving and critical thinking skills.
• High School Diploma or Equivalency (required).
• Preference for candidates with experience as a LAN Administrator in a regulated industry.

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com. At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $25- $27/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full‑time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail].

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Other
• IT Services and IT Consulting