Workshop Administrator

The Henri Stern Watch Agency, Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The Henri Stern Watch Agency, Inc. is seeking a Workshop Administrator in New York to support the Workshop and Planning teams with key reporting and administrative tasks.

You will use data to inform management decisions, identify improvement opportunities, and help ensure timely progression of Patek Philippe timepieces through the service process. Responsibilities include leading reporting, scheduling repairs, inventory support, and back-up data entry while collaborating with colleagues to

Qualifications

• Excellent interpersonal skills and listening skills.
• Professionalism and the ability to handle pressure with changing deadlines.
• Consistent, professional dress and manner.
• Good time management.
• Positive, professional, can-do attitude with excellent oral and written communication skills.
• Proficiency using ERP and CRM systems – SAP experience desirable.
• Experience in a production or service environment.
• Strong organization, time management, multitasking and follow-up skills with attention to detail.
• Microsoft Office Suite: Excel, Word, PowerPoint, Outlook; SAP.

Responsibilities

• Assist Management by providing data-rich insights.
• Lead daily, weekly and monthly reporting (Word, PowerPoint, Excel).
• Support weekly meetings with key data and insights for Management.
• Administer service requests and modifications on repair orders accurately and promptly.
• Own monthly ProMon and Customer Service Reporting processes.
• Assist in scheduling repairs and tracking escalated repairs to meet deadlines.
• Assist in inventory picking for service orders and deliveries.
• Back-up processing of subcontracting repairs.
• Back-up for repair-related data entry and administrative tasks in CS and Shipping.

Skills

Interpersonal skills

Listening skills

Time management

Organization

Multitasking

Communication skills

ERP experience

CRM experience

SAP experience

Microsoft Office

Tools

SAP

Microsoft Office

Job description

The Henri Stern Watch Agency is looking for a Workshop Administrator to join our team!

Role Description

The primary goal of the Workshop Administrator is to support the Workshop and Planning teams with key reporting and administrative tasks in order to maximize the performance and efficiency of the Customer Service & Workshop department. This influential role will support seamless operational performance by using data to inform Management decision-making, identifying opportunities for continuous improvement, and ensuring that Patek Philippe timepieces move through the service process in a timely and effective manner. The role interacts with various colleagues to provide collaborative and data-driven support.

Key Responsibilities

Essential duties and responsibilities include, but are not limited to:

• Assist the Customer Service & Workshop Management by proactively providing data-rich insights
• Lead daily, weekly and monthly reporting (typically Word, PowerPoint and Excel reporting), ensuring key information is visible in the Workshop and Customer Service areas
• Engage in weekly meetings, ensuring that key data and insights are available to guide Management
• Administer Service requests and modifications needed on Repair orders accurately and promptly
• Own the monthly ProMon (workshop productivity) and Customer Service Reporting processes to the
• Manufacture / Headquarters
• Assist in scheduling of repairs, track and follow up on escalated repairs, and work closely with the team to accomplish time dated goals, largely related to the progression of work around the department
• Assist in inventory picking for service orders and deliveries
• Assist as back‑up for the processing of subcontracting repairs
• Assist as back‑up for (repair-related) data entry and administrative tasks in Customer Service and Shipping

Qualifications

• Excellent interpersonal skills and Excellent listening skills
• Professionalism and the ability to handle pressure, particularly with changing deadlines
• Consistent, professional dress and manner
• Good time management
• A positive, professional, can-do attitude and presentation with excellent oral and written communication skills
• Proficiency using ERP and CRM systems - SAP experience highly desirable
• Experience working in a production or service environment
• Strong organization, time management, multitasking, and follow up skills with attention to details.
• Computer Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), SAP

Location

New York, NY

Reports To

Planning Manager

Work Schedule

Full-Time (37.5 hours per work week)

Job Classification

Non-Exempt

Salary Range

$70,000 - $90,000

Commensurate with Experience

The Henri Stern Watch Agency is an equal opportunity employer.All applicants will be considered for employment without paying attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

About the Henri Stern Watch Agency, Inc.

The Henri Stern Watch Agency (HSWA) manages all of the business operations for Patek Philippe in the United States.Patek Philippe has a long and significant history in the US, with its timepieces being sold in this market since the 1850s.In 1935 Henri Stern, second-generation owner of Patek Philippe, solidified a presence in the US by leasing office space in Rockefeller Center, where the company remains.The Henri Stern Watch Agency was officially incorporated in 1946.Today, the company has 85 employees and is the sole distributor and official service center for the United States.Patek Philippe timepieces are currently offered at 38 authorized retail locations throughout the country.