Watch Repair Artisan

Brobston Group LLC; Piscataway Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

CHANEL’s After Sales team at the Piscataway, NJ facility seeks a Watch Repair Artisan responsible for inspection, diagnosis, repair, maintenance, and overhaul of client-owned and CHANEL-owned watches. You will perform testing and quality control, manage spare parts inventory and claim system data, and collaborate with coordinators and management to ensure timely, high-quality repairs.

The role requires 5+ years' experience, formal watchmaking training, and the ability to work on-site five days

Qualifications

• 5+ years experience repairing luxury timepieces including mechanical and quartz movements
• Formal watchmaking training or equivalent experience
• High-level experience with automatic chronographs and mechanical movement servicing
• Experience with 18K gold polishing and light polishing of watches
• Computer literate with experience entering data for claims and repairs
• Strong problem-solving, attention to detail, organization, and teamwork
• Able to stand for extended periods and lift up to 20 lbs

Responsibilities

• Perform physical inspection, testing, and diagnosis of CHANEL watches
• Execute battery service, maintenance, and total revision for mechanical and quartz movements
• Disassemble, assess, repair, clean, oil, assemble, and polish watch components
• Complete final testing and quality control including time accuracy, beat error, amplitude, power reserve, and water resistance
• Update diagnostic and repair records in the claim management system and track spare parts consumption
• Pick parts, support inventory control, and assist with replenishment of spare parts and materials
• Communicate diagnoses, technical quotations, and repair lead times to coordinators and management
• Report authenticity and quality issues and help maintain SOPs to improve workshop efficiency
• Maintain a clean, organized workshop and ensure equipment is in good working order

Skills

Watch repair

Watchmaking training

Chronographs servicing

Gold polishing

Data entry / claims

Attention to detail

Teamwork

Education

Formal watchmaking training/experience

Tools

Claim management system

Job description

Summary

Join CHANEL's After Sales team at the Piscataway, NJ facility as a Watch Repair Artisan responsible for inspection, diagnosis, repair, maintenance, and overhaul of client-owned and CHANEL-owned watches. You will perform testing and quality control, manage spare parts inventory and claim system data, and collaborate with coordinators and management to ensure timely, high-quality repairs.

Responsibilities

• Perform physical inspection, testing, and diagnosis of CHANEL watches
• Execute battery service, maintenance, and total revision for mechanical and quartz movements
• Disassemble, assess, repair, clean, oil, assemble, and polish watch components
• Complete final testing and quality control including time accuracy, beat error, amplitude, power reserve, and water resistance
• Update diagnostic and repair records in the claim management system and track spare parts consumption
• Pick parts, support inventory control, and assist with replenishment of spare parts and materials
• Communicate diagnoses, technical quotations, and repair lead times to coordinators and management
• Report authenticity and quality issues and help maintain SOPs to improve workshop efficiency
• Maintain a clean, organized workshop and ensure equipment is in good working order

Requirements

• 5+ years' experience repairing luxury timepieces, including mechanical movements and quartz
• Formal watchmaking training or equivalent experience
• High-level experience with automatic chronographs and mechanical movement servicing
• Experience with 18K gold polishing and light polishing of watches
• Computer literate with experience entering data for claims and repairs
• Strong problem-solving, attention to detail, organization, and teamwork skills
• Able to stand for extended periods and lift up to 20 lbs
• Available to work on-site five days per week (Monday-Friday)