Workshop Data & Reporting Specialist

The Henri Stern Watch Agency, Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The Henri Stern Watch Agency, Inc. is seeking a Workshop Administrator in New York to support the Workshop and Planning teams with key reporting and administrative tasks.

You will use data to inform management decisions, identify improvement opportunities, and help ensure timely progression of Patek Philippe timepieces through the service process. Responsibilities include leading reporting, scheduling repairs, inventory support, and back-up data entry while collaborating with colleagues to

Qualifications

• Excellent interpersonal skills and listening skills.
• Professionalism and the ability to handle pressure with changing deadlines.
• Consistent, professional dress and manner.
• Good time management.
• Positive, professional, can-do attitude with excellent oral and written communication skills.
• Proficiency using ERP and CRM systems – SAP experience desirable.
• Experience in a production or service environment.
• Strong organization, time management, multitasking and follow-up skills with attention to detail.
• Microsoft Office Suite: Excel, Word, PowerPoint, Outlook; SAP.

Responsibilities

• Assist Management by providing data-rich insights.
• Lead daily, weekly and monthly reporting (Word, PowerPoint, Excel).
• Support weekly meetings with key data and insights for Management.
• Administer service requests and modifications on repair orders accurately and promptly.
• Own monthly ProMon and Customer Service Reporting processes.
• Assist in scheduling repairs and tracking escalated repairs to meet deadlines.
• Assist in inventory picking for service orders and deliveries.
• Back-up processing of subcontracting repairs.
• Back-up for repair-related data entry and administrative tasks in CS and Shipping.

Skills

Interpersonal skills

Listening skills

Time management

Organization

Multitasking

Communication skills

ERP experience

CRM experience

SAP experience

Microsoft Office

Tools

SAP

Microsoft Office

Job description

The Henri Stern Watch Agency, Inc. is seeking a Workshop Administrator in New York to support the Workshop and Planning teams with key reporting and administrative tasks.

You will use data to inform management decisions, identify improvement opportunities, and help ensure timely progression of Patek Philippe timepieces through the service process. Responsibilities include leading reporting, scheduling repairs, inventory support, and back-up data entry while collaborating with colleagues to