Workplace Strategy Program Lead (Mandarin)

TikTok; San Jose (CA); On-site; USD 76,000 - 136,800; Full time

Job summary

TikTok in San Jose is hiring a Program Specialist for Workplace Strategy, requiring Mandarin fluency to partner with China-based R&D stakeholders. The role focuses on policy development, strategic planning, and program management to enhance employee experiences across workplace services, real estate, catering, and security.

You will support cross-functional teams, drive data-driven policy initiatives, and manage end-to-end projects while engaging stakeholders globally.

Qualifications

• Bachelor’s degree (BA) or equivalent professional experience.
• Strategic mindset with thought leadership capabilities.
• Strong communication, organizational, analytical and problem-solving skills, with proven leadership experience in diverse and multicultural environments.
• Strong project and program management experience, with a track record of delivering for global internal/external audiences within a matrixed organizational structure.
• Full professional proficiency in both English and Mandarin, as the role will collaborate closely with the R&D stakeholders based in China.
• Willingness to travel internationally when required.

Responsibilities

• Policy Research, Analysis & Evaluation: Conduct research, evaluation and analysis of policies, regulations and legislation relevant to food program requirements; identify gaps and challenges and propose targeted solutions.
• Policy Development: Support the creation of data and evidence-based policies, guidelines and initiatives to address food program challenges, drive innovation, enhance customer satisfaction, and align with program requirements and forward-looking industry practices.
• Strategic Planning: Support regional teams in developing strategic plans and frameworks to deliver policy initiatives and interventions with measurable success outcomes.
• Business Partnership & Stakeholder Engagement: Engage, consult and partner cross-functionally with business teams to co-create and propose systemic, sustainable solutions.
• Data Management, Monitoring & Evaluation: Leverage data analysis, insights and before/after models to measure programme success and support development; establish monitoring and evaluation mechanisms to assess policy and intervention impact.
• Consultation & Collaboration: Provide expertise, support and guidance to stakeholders, operational teams and business leaders; leverage industry expertise and resources to propose actionable solutions.
• Project Management: Plan, execute, evaluate and govern cross-functional projects and programs end-to-end.
• Performance Monitoring & Reporting: Establish performance metrics and benchmarks for COE activities; track progress, measure outcomes and prepare management reports.
• Change Management: Lead change and transformation initiatives; provide guidance, support and training to relevant teams.

Skills

Mandarin

Strategic thinking

Communication

Project management

Education

Bachelor's degree

Job description

TikTok in San Jose is hiring a Program Specialist for Workplace Strategy, requiring Mandarin fluency to partner with China-based R&D stakeholders. The role focuses on policy development, strategic planning, and program management to enhance employee experiences across workplace services, real estate, catering, and security.

You will support cross-functional teams, drive data-driven policy initiatives, and manage end-to-end projects while engaging stakeholders globally.