Workplace Experience Associate

Jones Lang LaSalle Incorporated; Overland Park (KS); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) plan with matching company"s

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Workplace Experience Associate to create a welcoming, organized environment for employees, clients, and visitors. You will support meetings, mailroom tasks, and daily operations while upholding workplace standards.

Join JLL to contribute to a safe, inclusive workspace and collaborate with facilities and workplace services teams to deliver exceptional service and positive experiences across the organization.

Qualifications

• High school diploma or GED + 2 years in workplace, hospitality, admin, or customer service.
• Strong customer service and interpersonal skills.
• Ability to work in a team across functions.
• Proficient with Microsoft Office (Outlook, Word, Excel) and scheduling/communication tools.
• Excellent organizational skills; able to manage multiple tasks.
• Ability to lift up to 50 pounds; physically able for workplace operations.
• Valid driver's license and reliable transportation.

Responsibilities

• Welcome employees, guests, and vendors with professional, friendly service.
• Maintain break areas, hubs, conference rooms, print stations, and related spaces.
• Assist with meeting and conference room setups; coordinate with internal teams.
• Coordinate mailroom tasks: sorting, deliveries, and shipments.
• Order and stock office supplies to ensure smooth operations.
• Create and track work orders for custodial, maintenance, safety, or security.
• Provide admin support: scanning, filing, archiving, etc.
• Serve as backup reception when needed.
• Collaborate with workplace services to foster a safe, inclusive environment.

Skills

Customer service

Teamwork

Interpersonal skills

Microsoft Office

Communication

Organization

Problem solving

Reading/writing

Valid driver's license

Lifting up to 50 lbs

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling tools

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Associate

What this job involves:

As a Workplace Experience Associate at JLL, you will help create a welcoming, organized, and high-performing workplace environment that supports employees, clients, and visitors throughout the day. This role is centered on delivering exceptional customer service while ensuring shared spaces including break areas, social hubs, conference rooms, print areas, and mail services operate seamlessly and reflect workplace standards. You will collaborate across teams to support meetings, events, and daily operations while helping foster an environment where everyone is empowered to thrive. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role plays an important part in creating positive workplace experiences that support productivity, wellbeing, and collaboration.

What your day-to-day will look like:

• Welcome employees, guests, and vendors with professionalism and enthusiasm while providing assistance, workplace orientation, and responsive customer support.
• Monitor and maintain break areas, social hubs, conference rooms, print stations, and surrounding spaces to ensure they remain clean, organized, stocked, and aligned with workplace standards.
• Support meeting and conference room setups while partnering with internal teams to proactively prepare spaces and resolve operational needs.
• Coordinate mailroom activities including sorting incoming mail, distributing packages, preparing outgoing shipments, and creating shipping labels.
• Order, stock, and maintain office and workplace supplies to support uninterrupted daily operations.
• Create and track work orders related to custodial, maintenance, safety, or security concerns through appropriate systems and channels.
• Provide administrative support including scanning, imaging, filing, archiving documents, and other ad hoc operational tasks.
• Serve as backup reception support when needed, helping maintain a seamless and professional front-of-house experience.
• Collaborate with workplace services and facilities teams to help create a safe, comfortable, and inclusive work environment where teams can do their best work.

Required qualifications:

• High school diploma or GED equivalent with at least two years of related workplace, hospitality, administrative, or customer service experience, or an equivalent combination of education and experience.
• Demonstrated ability to provide exceptional customer service with strong interpersonal and communication skills.
• Ability to work effectively in a team-oriented environment and build positive working relationships across functions.
• Proficiency with Microsoft Office applications including Outlook, Word, and Excel, along with the ability to use scheduling and communication tools.
• Strong organizational skills with the ability to manage multiple responsibilities in a fast-paced environment.
• Ability to identify issues, solve problems efficiently, and make sound decisions under time-sensitive conditions.
• Ability to read, write, and comprehend simple instructions, correspondence, and workplace communications.
• Valid driver’s license and reliable transportation required.
• Ability to lift up to 50 pounds and perform physical tasks associated with workplace operations.

Preferred qualifications:

• Experience supporting workplace services, hospitality, facilities, mailroom, or office operations in a corporate environment.
• Familiarity with conference room technology, workplace service systems, or shipping and receiving processes.
• Experience coordinating meetings, events, or workplace activities with attention to detail and service excellence.
• Strong sense of ownership and accountability with the ability to work independently when needed.
• Comfortable adapting to changing priorities and supporting multiple teams throughout the workday.
• Experience contributing to collaborative workplace cultures that value inclusivity, wellbeing, and teamwork.
• Ability to anticipate workplace needs proactively and deliver thoughtful, solutions-oriented support.
• Interest in growing within a dynamic workplace environment where innovative ways of working are encouraged.

Location: The job must be performed at a client’s office Addison, Texas office.

Schedule: Monday – Friday, 8:30am - 5pm

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site –Overland Park, KS

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.