Workplace Services Coordinator - Mail

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 57,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Workplace Services Coordinator + Mailroom Services Hybrid in San Francisco. You will be the friendly face of our facilities team, ensuring spaces remain pristine, functional, and welcoming while solving issues before they escalate.

The role focuses on mail operations, work-order management, and site inspections, with cross-team collaboration to deliver exceptional workplace experiences.

Qualifications

• 2-3 years of administrative, facilities management, or hospitality experience.
• Proficiency with Microsoft Office or Google Workspace.
• Strong communication and customer-focused mindset.
• Problem-solving abilities and attention to detail demonstrating operational rigor.
• Self-motivation with exceptional organizational skills and accountability for outcomes.

Responsibilities

• Create exceptional spaces by maintaining conference rooms, common areas, and work spaces with operational rigor.
• Deliver outstanding customer service by addressing inquiries with speed and solving problems for client satisfaction.
• Manage work orders by tracking tickets and verifying completion within SLA.
• Conduct regular site inspections to identify and address issues proactively.
• Support special events and mailroom operations across building assignments.
• Maintain mail room operations and inventory with cost-conscious approaches.
• Drive continuous improvement using data-driven insights for service delivery.
• Support reception duties and visitor tracking to create a positive first impression.

Skills

Administrative experience

Facilities management

Customer service

Microsoft Office / Google Workspace

Communication skills

Organizational skills

Data-driven mindset

Tools

Microsoft Office

Google Workspace

Job description

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shape the Future of Workplace Experience at JLL - At JLL, we're transforming real estate for a better world. As our Workplace Services Coordinator + Mailroom Services Hybrid, you'll become the heartbeat of our client's workplace—creating exceptional environments where people thrive. Joining this team means you will drive our JLL behaviors and values of Teamwork, Ethics and Excellence with collaboration across service lines and locations.

What this job involves

The Workplace Services Coordinator + Mailroom Services Hybrid serves as the friendly face of our facilities team, ensuring work spaces remain pristine, functional and welcoming. With a focus on operational rigor, you'll maintain a visible presence on campus, delivering services with speed and responsiveness while building strong relationships through effective integration with everyone you encounter. As our frontline problem-solver, you'll embody pro-activity by addressing customer concerns and facility issues before they escalated. Acting as our vigilant presence throughout campus, you'll help the team respond faster, close work orders more efficiently, and demonstrate accountability by meeting all Service Level Agreement (SLA) commitments.

What You’ll Do

• Create Exceptional Spaces - Maintain conference rooms, common areas, and work spaces with operational rigor, including removing clutter and ensuring space readiness for optimal productivity
• Deliver Outstanding Customer Service - Address inquiries and solve problems with speed and responsiveness, ensuring client satisfaction and positive experiences
• Manage Work Orders - Track tickets, assign tasks, and verify completion within SLA requirements, demonstrating accountability for service excellence
• Conduct Regular Site Inspections - Proactively identify and address issues before they impact the workplace experience
• Support Special Events - Assist with power needs and supplies for campus events within your building assignments, integrating across teams and departments
• Maintain Supply Inventory - Ensure work spaces are fully stocked and ready for use with a cost conscious approach to resource management
• Drive Continuous Improvement - Apply data-driven insights to identify opportunities and implement future-forward enhancements to service delivery
• Process, sort, and distribute all incoming and outgoing mail, packages, and deliveries with speed and responsiveness while maintaining accurate electronic logs and records with operational rigor
• Research delivery tracking information and resolve any mail or package-related issues for clients, taking accountability for complete mail service management
• Maintain organized mail room operations including regular inspections and proactive inventory management of supplies
• Ensure compliance with postal regulations and procedures while handling sensitive mail with appropriate care and attention to detail, reflecting operational rigor
• Identify and implement process improvements to increase efficiency in mail operations using data-driven insights and cost conscious approaches
• Support reception duties as needed, creating positive first impressions through exceptional customer service while managing visitor tracking and security access with speed and responsiveness

What You Bring

• 2-3 years of administrative, facilities management, or hospitality experience
• Technology proficiency with Microsoft Office or Google Workplace Suite
• Strong communication skills and customer-focused mindset that facilitates integration across teams
• Problem-solving abilities and attention to detail demonstrating operational rigor
• Self-motivation with exceptional organizational skills and accountability for outcomes
• Proactive mindset to anticipate and address workplace needs before they become issues
• Understanding of Cost Conscious resource management principles
• Ability to gather and apply data-driven insights to improve workplace experience

Physical Requirements

Ability to walk campus throughout the day

Capacity to lift or move objects up to 50 pounds

Valid driver’s license for operating company vehicles

Knowledge of current postal codes, procedures, and regulations

Salary and Location

Expected compensation for this position: 57,000.00 – 64,480.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location: On-site – San Francisco, CA

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Legal and Compliance

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Jones Lang LaSalle (“JLL”), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.