Workplace Experience Ambassador

JLL; Franklin (TN); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Early access to earned wages

Job summary

JLL in Franklin, TN seeks a Workplace Experience Ambassador to manage the front desk, welcome guests, oversee badging, and orient new employees. You will coordinate with service partners to deliver high-touch experiences that reflect brand standards and client expectations.

The role requires 2–3 years in hospitality or client-facing work, strong communication, and proficiency with MS Office. You will learn and apply AI tools to continuously improve service delivery and Workplace Experience

Qualifications

• High school diploma or GED with 2–3 years in hospitality/customer service.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office; able to learn AI tools.

Responsibilities

• Serve as the front desk contact, greet guests, manage arrivals/departures, badge process, and provide office orientations.
• Engage with employees at reception for at least two hours daily and ensure spaces are stocked and clean to brand standards.
• Address client requests within one business day and coordinate with service teams for effective solutions.
• Build relationships with client employees, guests, and support teams through authentic engagement and service.
• Conduct routine soft services assessments to monitor SLAs and quality, escalating when needed.
• Collaborate with facilities and service teams to plan events and ensure smooth execution of workplace activities.
• Leverage AI tools and BI to drive efficiencies and continuous service improvement.

Skills

Hospitality experience

Customer service

Interpersonal skills

MS Office

AI tools literacy

Multi-tasking

Education

High school diploma or GED

Tools

Windows-based applications

Job description

What this job involves:

The Workplace Experience Ambassador serves as the face of exceptional hospitality and service delivery within our client workplaces. This dynamic role combines front desk reception, proactive client engagement, and operational coordination to create an environment where employees and guests feel welcomed, valued, and supported. As a key touchpoint in our service delivery model, you'll bridge the gap between JLL, our service partners, and client organizations by anticipating needs, solving problems, and delivering high-touch experiences that set the standard for workplace excellence. This position offers the opportunity to shape the daily experience of hundreds of employees while developing your professional skills in a fast-paced, people-focused environment where your impact is visible and valued.

What your day-to-day will look like:

• Serve as the primary point of contact at the front desk, warmly welcoming guests and employees, managing arrivals and departures, executing the badging process, and providing office orientations with professionalism and enthusiasm.
• Spend a minimum of two hours daily engaging with employees at reception or entrance areas and conducting floor walkthroughs to ensure workspaces, conference rooms, pantries, and common areas are properly stocked, clean, and maintained to brand standards.
• Proactively manage all client requests and service issues by responding within one business day, providing personal follow-up to ensure complete resolution, and partnering with service teams to deliver creative solutions that exceed expectations.
• Build and maintain meaningful relationships with client employees, guests, and support teams through authentic engagement, active listening, and consistent demonstration of exceptional hospitality and customer service.
• Conduct routine assessments and walkthroughs of soft services delivery to monitor compliance with service level agreements, performance metrics, and quality standards, escalating concerns appropriately to ensure operational excellence.
• Collaborate across facilities management and service teams to organize and operationalize client engagement events, coordinate meeting preparations, and ensure seamless execution of workplace activities without incident.
• Leverage AI tools and business intelligence to identify service delivery efficiencies, contribute to continuous improvement initiatives, and implement best practices that enhance the client experience and operational performance.

Required Qualifications:

• High school diploma or GED with minimum 2-3 years of demonstrated experience in hospitality management, customer service, or similar client-facing role.
• Exceptional interpersonal and communication skills with proven ability to build rapport quickly, demonstrate empathy, and create positive interactions with diverse stakeholders at all organizational levels.
• Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and Windows-based applications, with ability to learn and leverage AI tools and emerging technologies for operational efficiency.
• Demonstrated ability to manage multiple priorities simultaneously while maintaining composure under pressure, exercising sound judgment, and handling confidential information with discretion.
• Proven track record of delivering intuitive, proactive service by anticipating client needs, exceeding expectations, and fostering lasting professional relationships through authentic engagement and follow-through.

Preferred Qualifications:

• Experience working in corporate workplace environments or commercial real estate settings with understanding of facilities management operations and soft services delivery.
• Vendor management experience with ability to coordinate effectively with third-party service providers and hold partners accountable to service level agreements and performance standards.
• Strong analytical skills to assess situations, identify trends, spot potential risks, and implement solutions that drive continuous improvement in service delivery.
• Demonstrated initiative, flexibility, and leadership qualities with enthusiasm for creating exceptional workplace experiences and ability to adapt quickly to changing priorities and client needs.
• Experience organizing and executing corporate events, employee engagement activities, or hospitality programs that enhance workplace culture and community.

Location: Franklin, TN

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

41,600.00 - 50,900.00 USD per year

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

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