WPO & Facilities Manager

Compass; Houston (TX); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive programs

Paid vacation & holidays

Medical, dental, vision benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven (family support)

Carrot fertility benefits

UrbanSitter (caregiver network)

Employee Assistance Program

Pet insurance

Descripción de la vacante

Compass International Holdings seeks a Workplace Operations & Facilities Manager to lead regional efforts ensuring Compass offices are productive and welcoming for clients and teams. You will manage facilities services, maintenance, leases, and vendor relationships across multiple offices.

As a strategic leader, you will drive expansion readiness, oversee budgets, and coordinate with third‑party providers while upholding safety and security protocols that protect people and assets.

Formación

• 3–5 years of facilities or Workplace Operations management.
• Minimum of 3 years experience managing suppliers and contracts.
• Minimum of 3 years of project management.
• Familiarity in lease operations language and execution.
• Working knowledge of commercial MEP systems, HVAC, plumbing, fire and life safety, and electrical distribution.
• Excellent communication, organization and writing skills.
• Must be able to work independently or on a team.
• Proficiency in Zendesk.
• Willing to travel 25%–30% of the time.

Responsabilidades

• Act as the single point of contact for regional teams and vendors within a portfolio. (30%)
• Develop a robust network of vendors of all trades who can service Compass International Holdings facilities when needed; manage vendor service contracts and monitor performance.
• Oversee post-lease and construction aspects of getting new expansion offices set up and ready for open before the first day of business, including all lease, equipment and service contracts.
• Act as a point of escalation for large facility maintenance emergencies.
• Assist in the development and maintenance of the Workplace/Facilities budget.
• Oversee all property insurance claims and insurance claim related work.
• Manage approved project/CapEx budget as it relates to workplace operations and ensure vendor payment.
• Provide positive and prompt response to requests from the client and building tenants/occupants; ensure every office is equipped for in‑office excellence.
• Improve all processes, documentation, and system tools pertaining to building safety and security with third‑party security providers.
• Enforce health and safety plans, handbook regulations, and office practices onsite.

Conocimientos

Facilities management

Vendor management

Project management

Contract management

Lease operations knowledge

Communication

Writing skills

Teamwork

Travel willingness

Herramientas

Zendesk

Descripción del empleo

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. The National Workplace Operations and Facilities team helps create and maintain inspiring spaces and innovative services that bring Compass International Holdings' culture and values to life. We build and maintain all aspects of what keeps our Compass International Holdings workspaces operating seamlessly across multiple cities and regions globally. Operationally, the team is focused on improving customer experience, reducing cost to serve customers, and improving service levels in our offices.

Job Overview:

As the Workplace Operations & Facilities Manager, you will lead your region's efforts to ensure Compass International Holdings’ offices are a great place to come to work and all of our customers have the hands‑on support they need. You’re a strategic, proactive, and detail-oriented leader who can get buy‑in from different departments and execute plans effectively. The Workplace Operations/Facilities Manager will oversee facilities services, amenities, maintenance, repair, and asset management across a portfolio of buildings within a territory. The Workplace Operations/Facilities Manager will be responsible for managing the field relationship with third‑party providers responsible for facilities‑related work, including related projects, and will maintain base building property manager relationships, acting as the representative on the lease for each building in the portfolio.

Key Responsibilities

• Act as the single point of contact for both regional teams and vendors within a portfolio. (30%)
• Develop a robust network of vendors of all trades who can service Compass International Holdings facilities when needed; manage vendor service contracts and monitor the provider's performance. (15%)
• Oversee and manage post lease and construction aspects of getting new expansion offices set up and ready for open before the first day of business, including all lease, equipment and service contracts. (10%)
• Act as a point of escalation for large facility maintenance emergencies. (15%)
• Assist in the development and maintenance of the Workplace/Facilities budget. (5%)
• Oversee all property insurance claims and insurance claim related work. (5%)
• Manage approved project/CapEx budget as it relates to workplace operations and ensure vendor payment. (5%)
• Provide positive and prompt response to requests from the client and building tenants/occupants. Ensure that every office in your portfolio is poised to provide our customers with the best possible in‑office experience. (5%)
• Improve all processes, documentation, and system tools pertaining to building safety and security, partnering closely with third‑party security providers and internal security personnel at other locations. (5%)
• Enforce protocols pertaining to health and safety plans, building and employee handbook regulations, and office practices for all individuals onsite. (5%)

Job Skills & Requirements:

• 3 - 5 years experience in facilities or Workplace Operations management
• Minimum of 3 years experience managing supplier and vendors with contract management
• Minimum of 3 years of project management
• Familiarity in lease operations language and execution
• Working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems, and electrical distribution networks
• Excellent communication, organization and writing skills
• Must be able to work independently or on a team
• Proficiency in ZenDesk
• Must be able to perform low level of physical tasks, such as, conducting job site walkthroughs and office audit walks and moving and lifting supplies (up to 25 lb).
• Must be willing to travel 25%-30% of the time

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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