Workplace Manager

Affirm, Inc.; United States; Hybrid; USD 145,000 - 205,000; Full time

Benefits offered by this job

Health coverage 100% for employee and

Tech stipends

Flexible time off

ESPP

Job summary

Affirm, Inc. is seeking a hands-on Manager to lead a distributed Workplace team within the Places & Experiences group, headquartered in San Francisco.

The role drives workplace strategy for North America, balancing space utilization, employee experience, and cost in a remote-first environment. Based in the Bay Area, you will guide multi-site operations, partner with People, IT, and Finance, and oversee vendor relationships to deliver scalable, engaging office environments that support a

Qualifications

• 6–10 years in workplace, facilities, or office operations roles.
• Experience managing distributed teams with strong remote and in-person leadership.
• Track record of empowering team members via coaching and delegated ownership.
• Experience owning multi-site or regional operations.
• Hands-on, team-first approach, able to cover adjacent operational needs.
• Strong expertise in workplace operations, employee experience, and service delivery.
• Experience scaling operations or building programs from scratch.
• Excellent organizational skills, able to manage multiple priorities and stakeholders.
• Experience managing vendors and workplace budgets for quality and efficiency.
• Strong collaboration and communication skills, with the ability to influence across functions.

Responsibilities

• Own the North America workplace strategy and operating model, aligning office experience with business priorities and headcount planning.
• Translate needs into workplace plans across locations, including capacity, service levels, and programming.
• Make and drive decisions on workplace standards, policies, and investments balancing employee experience, cost and scalability.
• Establish and track KPIs and drive continuous improvement.
• Provide functional leadership across locations, maintaining consistency with local needs.
• Develop and implement workplace programs and standards to bring consistency and delight.
• Ensure offices support collaboration and productivity for a remote workforce.
• Oversee workplace policies, procedures and service delivery for excellence and scalability.
• Manage vendor relationships across facilities, hospitality and office services.
• Partner with People, IT, and Finance to deliver holistic workplace solutions.
• Support office activations, events and programming to strengthen culture and employee engagement.
• Lead projects with the Senior Manager and coordinate vendors, installations and office refreshes.
• Lead, coach and empower a distributed Workplace team across North America with strong in-person and remote leadership.

Skills

Distributed team leadership

Remote-first operations

Vendor management

Workplace strategy

People operations

Job description

At the company, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the People team

The People team helps Affirmer cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop the company’s people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long‑term advantage for the business.

About the Role

the company is seeking an experienced, people-focused, and hands-on Manager to lead a distributed Workplace team and the day-to-day operations and evolution of our Workplace function within the broader Places & Experiences team. Based out of our San Francisco HQ office and reporting to the Senior Manager of Real Estate & Workplace, this role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment. This leader will play a critical role in ensuring our spaces are thoughtfully operated, consistently engaging, and aligned with the company’s culture and ways of working.

What You'll Do

• Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.
• Translate company and team needs into workplace plans, including capacity, service levels, and programming across all locations.
• Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability.
• Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement.
• Provide functional leadership across locations, ensuring consistency while adapting to local needs.
• Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to our spaces.
• Ensure offices are operated to foster collaboration, connection, and productivity for a primarily remote workforce.
• Oversee workplace policies, procedures, and service delivery to ensure operational excellence and scalability.
• Manage vendor relationships across workplace services (e.g., facilities, hospitality, office services), ensuring strong performance and cost efficiency.
• Partner cross-functionally with teams such as People, IT, and Finance to deliver holistic workplace solutions.
• Support office activations, events, and programming that strengthen culture and employee engagement.
• Partner with the Senior Manager of Real Estate & Workplace and broader team on workplace and real estate projects, taking hands-on ownership of operational workstreams such as coordinating vendors and installations, scheduling construction activity, and supporting office refreshes and improvements.
• Lead, coach, and empower a distributed Workplace team across North America by providing strong in-person and remote leadership, setting clear priorities and expectations, developing team members, and creating meaningful ownership and accountability across the team.

What We Look For

• 6–10 years of experience in workplace, facilities, hospitality, or office operations roles, ideally in a dynamic and hybrid/remote-first environment.
• Demonstrated success managing and developing distributed teams, with strong remote and in-person leadership skills.
• A proven track record of empowering team members through clear expectations, coaching, feedback, and delegated ownership.
• Experience owning multi-site or regional operations.
• A hands-on, team-first approach and willingness to step into adjacent operational needs when necessary, particularly where Workplace and Real Estate intersect.
• Strong expertise in workplace operations, employee experience, and service delivery.
• Exposure to scaling operations or building programs from scratch.
• Excellent operational and organizational skills, with the ability to manage multiple priorities and stakeholders.
• Experience managing vendors and workplace budgets, with a focus on quality and efficiency.
• Strong collaboration and communication skills, with the ability to influence across functions and levels.Comfort navigating ambiguity and evolving workplace strategies in a hybrid environment.

While the company operates as a remote-first company, this role is expected to work regularly in person from our San Francisco office. Candidates must therefore be based in the Bay Area, willing to commute or willing to relocate prior to their start date.

Pay Grade - KEquity Grade - 6Employees new to the company typically come in at the start of the pay range. the company focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA California base pay range per year: $145,000 - $205,000

Please note that visa sponsorship is not available for this position.

**Remote-first with flexibility built in**the company is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an the company office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

**Benefits designed for you**Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy the company stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: the company considers qualified applicants with arrest and conviction records, as required by law.