Program Manager, Physical Security

TikTok; San Jose (CA); Vor Ort; USD 115.000 - 180.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

401(k) Match

Parental Leave

Disability Coverage

Life Insurance

Wellbeing Benefits

Paid Holidays

Paid Sick Days

Personal Time Off

Zusammenfassung

TikTok is seeking a Senior Program Manager for its Physical Security COE in San Jose. You will lead multiple programs across GSOC, Travel Security, and Intelligence, translating needs into scalable standards, tools, and improvements.

Collaborating with regional teams and vendors, you will maintain global SOPs, workflows, and QA, and drive AI-enabled advances in security operations and traveler support. This is a dynamic, high-impact role with strong collaboration across the company.

Qualifikationen

• Experience in program or project management across multiple priorities and cross-functional initiatives.
• Experience in GSOC/EOC, physical security, travel security, intelligence, emergency management, crisis management, or related fields.
• Experience developing SOPs, processes, governance, or quality programs.
• Strong stakeholder management, written communication, and discretion with sensitive information.

Aufgaben

• Lead multiple programs and initiatives across GSOC, Travel Security, and Intelligence, driving execution and governance.
• Translate operational needs and risks into practical processes, standards, tools, and improvements.
• Partner with regional teams and vendors to improve consistency, scalability, and service quality.
• Maintain and improve global SOPs, standards, workflows, and QA processes.

Kenntnisse

Program management

GSOC/EOC

SOPs governance

Stakeholder management

Jobbeschreibung

About the Role

The Physical Security Center of Excellence (COE) develops the standards, programs, tools, and governance that enable consistent, scalable, and effective security operations globally. The team partners with GSOC, Travel Security, Intelligence, regional security teams, and cross-functional partners to strengthen operational readiness, improve quality, and continuously evolve security programs.

• Lead multiple programs and initiatives across the GSOC, Travel Security, and Intelligence, driving execution, governance, and continuous improvement.
• Translate operational needs, stakeholder feedback, and emerging risks into practical processes, standards, tools, and program improvements.
• Partner with regional teams and vendors to improve consistency, scalability, service quality, and operational effectiveness.
• Maintain and improve global SOPs, standards, workflows, and QA processes, addressing gaps identified through incidents, PIRs, data, and stakeholder feedback.
• Drive process, technology, automation, and AI-enabled improvements across intelligence, mass communications, and employee support.
• Deliver travel security programs, policies, SOPs, risk-rating methodologies, traveler support, and escalation processes.
• Partner with GSOC and Intelligence to operationalize travel risk monitoring, alerts, assistance, and incident response.
• Support intelligence standards and review products for quality, relevance, consistency, and timeliness.
• Translate requirements into repeatable workflows, templates, and service expectations.

Qualifications

Minimum Qualifications:

• Experience in program or project management, managing multiple priorities and cross-functional initiatives.
• Experience in GSOC/EOC, physical security, travel security, intelligence, emergency management, crisis management, or a related field.
• Experience developing SOPs, processes, governance, or quality programs.
• Strong stakeholder management, written communication, judgment, and discretion when handling sensitive information.

Preferred Qualifications:

• Experience in a global or multi-regional corporate security environment.
• Experience with security intelligence, geopolitical risk, travel security, or emergency response.
• Vendor, SLA, or service-management experience.
• Familiarity with GSOC technology, emergency notification, travel assistance, automation, or AI-enabled security solutions.

Job Information

The base salary range for this position in the selected city is $115200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

• Employees have day one access to medical, dental, and vision insurance
• a 401(k) savings plan with company match
• paid parental leave
• short-term and long-term disability coverage
• life insurance
• wellbeing benefits
• among others
• Employees also receive 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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