Workplace Manager

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Early access to earned wages

Wellness programs

Job summary

JLL in Chicago seeks a Manager, Workplace Facilities to lead facilities operations and champion hospitality-driven service. You will manage budgets, contracts, occupancy services, and employee experience programs to deliver best-in-class workplace experiences.

The role requires exceptional communication, team leadership, and the ability to coordinate with HR, safety, and operations while advancing engagement and wellbeing across the portfolio.

Qualifications

• Superior people management skills and ability to develop diverse teams.
• Excellent client relationship management experience in hospitality-oriented facilities.
• Strong budget management and operating/capital expense planning experience.
• Experience coordinating multiple vendors and hospitality services.
• Familiarity with workplace analytics and space utilization tools.
• Proficiency with Excel, Word and CMMS is highly desirable.

Responsibilities

• Create and maintain superior client service practices with a hospitality-first mindset.
• Develop and manage annual operating and capital budgets.
• Manage a diverse staff and foster inclusive, engaging work environments.
• Coordinate property operations to protect and improve asset value and occupant experience.
• Ensure site management aligns with standards and service excellence.
• Perform monthly reporting, forecasting, and asset management across sites.
• Lead Experience Services programs including concierge and visitor management.
• Oversee employee amenity programs and engagement events.
• Coordinate space planning and vendor contracts with focus on experience.

Skills

People management

Client relationship management

Workplace culture development

Budgeting

Vendor management

CMMS

Communication skills

Stakeholder management

Education

Bachelor's degree or equivalent

Professional certification (CFM/CPM/CWE)

Tools

Excel

Word

CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Manager, Workplace Facilities will be responsible for managing facilities within a designated regional portfolio while championing exceptional workplace experiences and hospitality-driven service delivery. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions while fostering an environment that prioritizes employee satisfaction, engagement, and wellbeing. Must understand the complex client and customer relationships and develop open, effective, and consistent communication with client and customer representatives, ensuring every interaction reflects JLL's commitment to hospitality excellence. Qualified candidates will have overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, material, equipment and supplies purchases, occupancy services administration and helpdesk, plus comprehensive oversight of workplace experience programs, hospitality services coordination, and employee engagement initiatives. Some travel will also be required to specified sites.

Responsibilities

• Core Facilities Management Create and maintain superior client service practices with hospitality-first mindset
• Develop and manage annual operating and capital expense budgets, including dedicated allocations for employee experience and hospitality programs
• Manage a staff of diverse professionals while fostering inclusive, engaging work environments
• Coordinate the operational aspects of the property in a manner which protects, maintains, and improves the value of the client's assets while enhancing occupant experience
• Ensure all site management and operations practices follow company and client standards, with elevated focus on service excellence
• Perform monthly reporting, forecasting, and asset management on all sites
• Implement preventive, ongoing, and anticipated maintenance/repair programs with minimal disruption to workplace experience
• Hospitality & Employee Experience Leadership Partner with and guide Experience Services programs including concierge services, guest reception protocols, and visitor experience management
• Oversee employee amenity programs such as fitness facilities, wellness rooms, lactation spaces, quiet zones, and collaborative areas
• Manage seasonal and cultural celebrations, holiday decorations, team-building activities, and community engagement events
• Advanced Service Delivery Establish and monitor service level agreements for hospitality touchpoints including response times for requests, cleanliness standards, and amenity availability
• Coordinate with HR teams to support employee onboarding experiences, workplace orientations, and transition support services
• Manage employee feedback systems including satisfaction surveys, suggestion programs, and regular pulse checks on workplace experience
• Oversee technology integration for enhanced employee experience such as mobile apps, digital wayfinding, room booking systems, and service request platforms
• Develop crisis communication plans and employee support protocols for emergency situations or significant workplace changes
• Project & Vendor Management Develop multi-year capital improvement project plans and manage the process to complete capital projects with focus on experience enhancement
• Coordinate space planning initiatives that prioritize employee collaboration, privacy needs, accessibility, and diverse work styles
• Manage third-party vendor contracted services as required, including periodic bidding and insurance updates for both operational and hospitality services
• Monitor performance per scopes of work and contractual agreements, ensuring service quality meets hospitality standards

Necessary Qualifications

• Superior people management skills with demonstrated ability to inspire and develop diverse teams
• Superior client relationship management skills with hospitality industry best practices knowledge
• Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools
• Ability to plan and manage within budget and time constraints, including experience with hospitality and amenity program budgeting
• Experience with managing multiple vendors and small capital projects, preferably including hospitality service providers
• Familiarity with workplace analytics, space utilization software, and employee feedback platforms
• Proficiency with Excel, Word and experience with Computerized Maintenance Management System (CMMS) highly desired
• Excellent communication and organizational skills with demonstrated ability to manage complex stakeholder relationshipsUnderstanding commercial leases, routine accounting methods, and trade union protocols Ability to work without direct supervision while maintaining high service standards

Preferred Qualifications

• Bachelor's degree or equivalent education and experience, preferably in Facilities Management, Hospitality Management, or related field
• 5+ years of experience in facilities or property management, with demonstrated experience in employee experience or hospitality services preferred
• Professional license or certification such as Certified Facilities Manager (CFM), Certified Property Manager (CPM), Certified Workplace Executive (CWE), or hospitality management certification

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Compensated for Holidays Worked
• Access to employee wellness programs, mental health resources, and workplace amenities that you'll help design and implement
• Professional development opportunities in workplace experience and hospitality management
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Visa & compensation

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Expected compensation for this position: 85,000.00 – 105,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
• Location: On-site –Chicago, IL

Privacy Notice & Equal Opportunity

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. We help our people thrive, grow meaningful careers and find a place where they